Account Manager - B2B FinTech

Job Title: Account Manager-B2B fintech

Experience: 3+ years in account management, customer success, or a similar role within a

SaaS/PaaS company.

Location: Gurugram/Mumbai, India

About the Role:

We are looking for an Account Manager to strengthen our client relationships, drive business growth, and ensure exceptional customer success. If you have a passion for relationship management, experience in SaaS/PaaS, and a strong understanding of the BFSI industry,

Company:

A fast-growing and VC-funded fintech product rapidly growing its organization to capture growth. The company offers AI and Blockchain-based integrated solutions to Banks, NBFCs, Insurance, and Mutual Funds to expedite their digital transformation journey. The company offers digital customer onboarding solutions that have found wide acceptance among BFSI customers. It is soon going to launch an integrated solution to digitize back-office operations for BFSI clients. The company is on an expansion spree both domestically and internationally.

Key Responsibilities:

- Client Relationship Management: Build and nurture long-term strategic relationships with key clients.

- Revenue Growth &Retention: Drive renewals, upsells, and product adoption to maximize customer lifetime value.

- Customer Success & Issue Resolution: Address client concerns promptly, ensuring seamless product usage and satisfaction.

- Cross-functional Collaboration: Work closely with Sales, Product, and Customer Success teams to deliver tailored solutions.

- Market & Industry Insight: Stay updated on BFSI trends to proactively identify opportunities for client growth.

What We're Looking For:

- Experience: 3+ years in account management, customer success, or a similar role within a SaaS/PaaS company.

- Industry Knowledge: Strong understanding of BFSI (Banking, Financial Services, and Insurance).

- Skills: Excellent communication, negotiation, and problem-solving abilities.

- Mindset: Customer- rst approach with the ability to thrive in a fast-paced startup environment.