Skill required: Talent & HR - Talent Management

Designation: Delivery Lead Associate Director

Years of Experience: 18 to 28 years

What would you do?

Lead end-to-end delivery of assigned HR Shared Services towers (e.g., Core HR, Talent Acquisition Operations, Case Management, HRIS support) Ensure SLA / OLA compliance and service stability across geographies. Drive execution of productivity and transformation initiatives within delivery scope Act as primary delivery interface for client HR Operations stakeholders Support account-level strategy and transformation roadmap defined by leadership

What are we looking for?

Knowledge of HCMs like SuccessFactors, Workday and Case mgmt tools like ServiceNow, ZendeskGood Knowledge of Gen AI & Agentic framework & Practices. Should have some experience in implementing Gen AI/Agentic solutions in HR domain Professional certifications in HR, project management (e.g., PMP), or technology platforms (e.g., Workday Certified) are advantageous.

Roles and Responsibilities:

1) Account-Level Service Delivery - Ownership Lead delivery of HR Shared Services across: Core HR, Talent Acquisition operations, Case Management, HRIS support, Reporting & analytics, Talent Development etc Ensure contractual SLA / OLA compliance Maintain delivery stability across geographies Act as escalation authority for complex service risks Accountable for team s performance. Responsibilities include workforce planning, competency building, Succession pipeline & service maturity improvement

2) Productivity & Commercial Performance Ownership - Deliver committed productivity targets Drive automation adoption Optimize pyramid and location strategy Improve cost-to-serve metrics Support margin expansion initiatives Identify revenue expansion opportunities within account

3) HR Transformation & Automation Leadership - Lead/Support implementation of RPA / AI / agentic automation operating model redesign Translate transformation roadmap into measurable outcomes.

4) Executive Stakeholder - Engagement Engage regularly with HR Operations leaders, Vendor teams, Clients. Operate as trusted advisor on Service Maturity, Operating model evolution, Productivity levers, Agentic AI & Digital transformation

5) Transition & Expansion Governance - Provide leadership across new scope onboarding, geography expansions, service migrations, vendor consolidation initiatives, operating model shifts Ensure transitions meet SLA readiness, governance readiness, productivity readiness

6) Multi-Tower Integration - Leadership Coordinate delivery across different HR processes like Talent Acquisition operations, Core HR lifecycle services, Payroll Admin, Benefits admin etc Ensure seamless employee experience across services.

7) Governance & Risk Management - Lead service performance reviews, executive governance forums, transformation tracking forums, risk mitigation planning, compliance readiness etc Serve as escalation bridge between delivery leadership and client executives.

8) Leadership of Large Distributed Teams - Manage multiple delivery managers, Tower leads, Regional Teams Responsibilities include- leadership pipeline development, span-of-control optimization, succession planning & capability building '

9) Data-Driven Performance Management - Sponsor delivery analytics covering SLA adherence, productivity performance, automation penetration, employee experience metrics & cost-to-serve improvements Translate insights into transformation decisions.

10) Support prospective/existing client Visits and showcase deals performance / success Stories in those visits