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Job/Soft skill training

Cafeteria

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Office cab/shuttle

Child care facility

Car lease

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Life insurance

Performance bonus

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Associate Engineer

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Accounts Manager

Women candidates preferred Description: Role & responsibilities: - Conducts thorough customer research. - Work closely with CSM, PM, cross functions to analyze and enable technical advisory for the customer. - Offer customers a personalized VIP experience. - Frequently monitor customers revenue movement, ensuring retainership and control churns. - Understanding customers' needs, identifying new opportunities and generate organic leads through existing customers. - Driving NPS score always upwards. - Driving customer engagement through various personalized workshops and participate in marketing promotions. - B2B sales, Upselling, cross selling the existing products and services. - Self-educating on the market trend in relevance to our company products and offerings. - Routing qualified opportunities to the appropriate sales executives for further development and closure. - Maintaining track record of Advocacy activities and its progressions. - Timely and effective closure of customers grievances through ticketing platform. - Collaborate with internal leaders to always bring business and customers value up. Preferred candidate profile: - 6-10 years of experience in customer experience/ success BG (from IT product background). - Excellent passion towards customer service and always exceeds customers expectation. - Collaborative attitude to work with cross functional leaders and always aim to resolve. - Creative thinking and ability to work independently. - Excellent problem-solving skills at any given situation. - Excellent communication skills in Hindi, English or Telugu is a must. - Empathetic attitude towards customers concern and deliver timely resolution. - Good presentation, data analytical skills for weekly MIS activities. - Demonstrate conflict resolution, negotiation, and de-escalation skills. - Ability to multi-task in high-energy environment. - Accountability and ownership for the role and portfolio assigned. - Quick decision-making skills in a heated situation to resolve customer grievances.

Navi Mumbai

Mumbai

CtrlS DataCenter - Customer Success Manager 

Apply to 1 CtrlS jobs on iimjobs.com, India's No.1 Management job portal. Explore Management job in CtrlS Now! Company Page, IIM MBA Jobs, Ecommerce, Retail, Business, Development, Manager, Technology, Healthcare, Telecom, Insurance, FMCG, Media, BFSI, Director, VP/AVP, CEO/CFO, AGM/DGM

Apply to 1 CtrlS jobs on iimjobs.com, India's No.1 Management job portal. Explore Management job in CtrlS Now! Comapny page, IIM MBA Jobs, Ecommerce, Retail, Business, Development, Manager, Technology, Healthcare, Telecom, Insurance, FMCG, Media, BFSI, Director, VP/AVP, CEO/CFO, AGM/DGM

CtrlS Careers, 1 CtrlS Jobs, December 2025  Company Page - iimjobs.com