Arise Tech Global Reviews by Employees

Platform Engineer

At Arise, we are looking for a dynamic WFM Planner that is accountable for mapping client demand, internal capacity assumptions and updating supply periodically for clients. This role is critical in providing Capacity outlook for rolling 6 months period to ensure we are proactively planning to meet client requirements. Responsibilities: - Use Client/Internal forecast to calculate FTE/Hours requirement using techniques such as straight line & Erlang-C depending on client model. (Line Attainment vs Service Level) - Ability to lead capacity planning discussions & provide recommendations to internal & external stake holders (remotely / in person meetings as needed). - Create & maintain Planning file to account for growth, seasonal variations, special events affecting volumes, and cyclical patterns in partnership with internal / external customers. - Ensure balance between workforce service levels & labor cost to achieve operational efficiency goals using Capacity planning file maintained + reviewed every week. - Analyze trends periodically at the client & lob level - Actuals vs forecasted assumptions (transactions, AHT, Attrition, Fill Rates, Cert Rates, Hours per CSP, No posts, Shrinkage etc) - Evaluate medium to long term capacity planning models to ensure that future demand can be met by client and line of business. - Support the leadership team in achieving service level objectives tied to multi-client and multi-channel workloads. - Participates in long term strategic planning and the formulation of goals. - Manages projects, and programs in support of those goals. - Does what if planning scenarios, shares analysis, provides recommendations and makes formal presentations to communicate performance at management and executive levels - Organizes and develops workforce management manuals & documentations as needed Reports to: Qualifications & Requisites: - At least 5 years call center Workforce Management experience, preferably multi-site or multi-client/brand in the capacity of WFM planner, Scheduler or Forecaster. - Expertise in various applications, such as MS Excel, PowerPoint (Knowledge in using Anaplan or industry best in class WFM capacity planning platform will be an added advantage). - Hands-on experience and familiarity with workforce management and ACD systems, ( Avaya, TCS, IEX, Verint, Teleopti etc) - Proven analytical and problem-solving skills with attention to detail and accuracy. - Superior verbal, written and interpersonal communication skills. - Experience working in a dynamic environment with proven abilities to make real-time decisions based on ever changing needs. - Ability to manage multiple projects simultaneously & work under stringent deadlines. - Process minded; continually focused on ways to improve workforce management processes, systems, and people skillsets. - Strong commitment to providing an exceptional customer experience, with a high level of dedication, enthusiasm, accountability, and self-motivation. - Ability and willingness to work flexible shifts as necessary after hours & weekends if required. Success Measures: - Achievement of WFM capacity planning goals laid out. - Achievement of WFM KPI's as per scorecard defined. - Customer satisfaction for internal and external customers - When smart, creative and passionate people get together, the results are astounding and the opportunities limitless. - Achieve your potential at Arise.

Anywhere in India/Multiple Locations

Workforce Management Planner - BPO 

Job Summary: - The Tariff Consultant will be responsible for ensuring compliance with tariff and trade regulations between countries, optimizing duty drawback opportunities, and minimizing tariff-related costs for the organization. - This role requires expertise in tariff classification, customs regulations, trade compliance, and duty recovery processes. - The consultant will collaborate with supply chain, legal, and finance teams to ensure seamless tariff management and strategic cost savings. Key Responsibilities: Tariff and Trade Compliance: - Analyse the Harmonized Tariff Schedule (HTS) for accurate classification of goods to ensure compliance with different countries trade regulations. - Monitor and interpret updates to trade policies, tariffs, and customs duties and recommend strategies for - compliance and cost optimization. - Advise on rules of origin, valuation, and country-specific trade requirements for imports and exports. Duty Drawback Management: - Develop and manage duty drawback programs, ensuring compliance to regulations. - Prepare and file duty drawback claims, including tracking exports and imports to substantiate claims. - Partner with customs brokers, suppliers, and internal teams to ensure timely and accurate duty recovery. Strategic Trade Cost Optimization: - Identify and implement strategies to mitigate tariff costs, such as tariff engineering, free trade agreements (FTAs), and alternative sourcing. - Conduct cost-benefit analyses of tariff scenarios, advising on the impact of tariffs on pricing and profitability. - Optimize supply chain flows to reduce tariff exposure while maintaining operational efficiency. Audits and Risk Management: - Lead internal audits to assess compliance with customs and trade regulations. - Prepare responses to inquiries and audits from customs authorities, mitigating any potential risks or penalties. - Maintain detailed records and documentation for audits, claims, and compliance purposes. Stakeholder Collaboration and Training: - Provide guidance and training to internal teams on tariff classification, compliance requirements, and drawback processes. - Liaise with government agencies, trade associations, and legal advisors to stay informed about policy changes and best practices. - Act as the primary point of contact for tariff-related inquiries and initiatives. Required Qualifications: - Bachelor's/ Master's degree in International Trade, Supply Chain, Business, or related field. - 5+ years of experience in tariff classification, trade compliance, or customs processes - In-depth knowledge of US Harmonized Tariff Schedule (HTS) duty drawback regulations. - Familiarity with Section 301 tariffs, antidumping (AD) and countervailing duties (CVD), and free trade agreements. - Strong analytical and problem-solving skills, with proficiency in data management and trade software. Preferred Skills: - Certified Customs Specialist (CCS) or Licensed Customs Broker (LCB) certification. - Experience with tariff mitigation strategies, such as first-sale rule and transfer pricing

Tariff Consultant - Supply Chain 

At Arise, we are looking for a dynamic WFM Planner that is accountable for mapping client demand, internal capacity assumptions and updating supply periodically for clients. This role is critical in providing Capacity outlook for rolling 6 months period to ensure we are proactively planning to meet client requirements. Responsibilities: - Use Client/Internal forecast to calculate FTE/Hours requirement using techniques such as straight line & Erlang-C depending on client model. (Line Attainment vs Service Level) - Ability to lead capacity planning discussions & provide recommendations to internal & external stake holders (remotely / in person meetings as needed). - Create & maintain Planning file to account for growth, seasonal variations, special events affecting volumes, and cyclical patterns in partnership with internal / external customers. - Ensure balance between workforce service levels & labor cost to achieve operational efficiency goals using Capacity planning file maintained + reviewed every week. - Analyze trends periodically at the client & lob level - Actuals vs forecasted assumptions (transactions, AHT, Attrition, Fill Rates, Cert Rates, Hours per CSP, No posts, Shrinkage etc) - Evaluate medium to long term capacity planning models to ensure that future demand can be met by client and line of business. - Support the leadership team in achieving service level objectives tied to multi-client and multi-channel workloads. - Participates in long term strategic planning and the formulation of goals. - Manages projects, and programs in support of those goals. - Does what if planning scenarios, shares analysis, provides recommendations and makes formal presentations to communicate performance at management and executive levels - Organizes and develops workforce management manuals & documentations as needed Reports to: Qualifications & Requisites: - At least 5 years call center Workforce Management experience, preferably multi-site or multi-client/brand in the capacity of WFM planner, Scheduler or Forecaster. - Expertise in various applications, such as MS Excel, PowerPoint (Knowledge in using Anaplan or industry best in class WFM capacity planning platform will be an added advantage). - Hands-on experience and familiarity with workforce management and ACD systems, (i.e Avaya, TCS, IEX, Verint, Teleopti etc) - Proven analytical and problem-solving skills with attention to detail and accuracy. - Superior verbal, written and interpersonal communication skills. - Experience working in a dynamic environment with proven abilities to make real-time decisions based on ever changing needs. - Ability to manage multiple projects simultaneously & work under stringent deadlines. - Process minded; continually focused on ways to improve workforce management processes, systems, and people skillsets. - Strong commitment to providing an exceptional customer experience, with a high level of dedication, enthusiasm, accountability, and self-motivation. - Ability and willingness to work flexible shifts as necessary after hours & weekends if required. Success Measures: - Achievement of WFM capacity planning goals laid out. - Achievement of WFM KPI's as per scorecard defined. - Customer satisfaction for internal and external customers - When smart, creative and passionate people get together, the results are astounding and the opportunities limitless. - Achieve your potential at Arise. - Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/

Apply to 3 Arise Tech Global jobs on iimjobs.com, India's No.1 Management job portal. Explore Management job in Arise Tech Global Now! Company Page, IIM MBA Jobs, Ecommerce, Retail, Business, Development, Manager, Technology, Healthcare, Telecom, Insurance, FMCG, Media, BFSI, Director, VP/AVP, CEO/CFO, AGM/DGM

Apply to 3 Arise Tech Global jobs on iimjobs.com, India's No.1 Management job portal. Explore Management job in Arise Tech Global Now! Comapny page, IIM MBA Jobs, Ecommerce, Retail, Business, Development, Manager, Technology, Healthcare, Telecom, Insurance, FMCG, Media, BFSI, Director, VP/AVP, CEO/CFO, AGM/DGM

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