Zyla Health - Key Account Manager

Description:

Zyla Health is Indias highest-rated personalized care management platform focused on improving health outcomes.

Zyla enables care at scale for insurers and employers through its human-assisted AI on the 24x7 conversational Zyla app (consistently rated 4.7+).

Some of our clients include Aditya Birla, Max Life, Care Insurance, HDFC Ergo, IBM, Godrej, Jindal Steels, DHL, Tata Steel, AstraZeneca, Pfizer.

Care implemented by Zyla spans across medical, physical and mental health needs, and powered by a complete in-house team of Doctors and experts as well as our proprietary AI engines Athena, Lea and Iris.

The care starts with a detailed health risk assessment of the population followed by personalized care journeys ranging from chronic disease management to wellness programs.

How you will make an impact:

- Devise and execute impactful strategies for client projects, ensuring seamless implementation and continuous measurement of KPIs.

Client Success Management:

- Conduct regular check-in meetings with clients through weekly, monthly, and quarterly business reviews to proactively address needs, concerns, and provide efficient solutions.

Analytics and Insights:

- Utilize statistical expertise to derive actionable insights from data, driving informed decision-making.

Customer Experience Optimization:

- Act as the primary point of contact for clients, fostering strong relationships and ensuring satisfaction.

Team Leadership and Development:

- Cultivate a collaborative and high-performing team culture, encouraging professional growth and skill development.

We are looking for people who:

- Proven expertise in strategic account management and client success initiatives.

- Strong negotiation, communication, and relationship-building skills.

- Ability to analyze data and market trends to make informed business decisions.

- Strong analytical skills with a focus on driving actionable insights (hands on knowledge advanced Excel must).

Offer:

- Opportunity to work with a cross-functional team consisting of leading medical brains, tech geeks, and operation gurus.

- An open setup where you can innovate every day.

- A home-like office with home-like perks :).