Zyla Health - Key Account Manager

How you will make an impact:

Strategic Account Ownership:

- Take ownership and lead the scaling of key accounts corporate channels of Zyla Health.

- Devise and execute impactful strategies for client projects, ensuring seamless implementation and continuous measurement of KPIs.

- Develop and execute strategic account management plans to maximize revenue growth and client retention.

- Lead and mentor the key account management team, setting performance goals and monitoring their success.

- Build and maintain strong, long-lasting relationships with key clients, understanding their needs and aligning company solutions to meet them.

- Identify opportunities to expand business with existing clients through upselling, cross-selling, and customized solutions.

Client Success Management:

- Drive customer engagement initiatives to enhance key success metrics, including increased product adoption, elevated Net Promoter Score (NPS), and reduced churn for higher renewal rates.

- Conduct regular check-in meetings with clients through weekly, monthly, and quarterly business reviews to proactively address needs, concerns, and provide efficient solutions.

- Collaborate with internal teams (marketing, product, operations) to ensure seamless service delivery and client satisfaction.

Analytics and Insights:

- Establish and manage insightful analytics dashboards that contribute to project growth and foster transparency with clients.

- Utilize statistical expertise to derive actionable insights from data, driving informed decision-making.

Customer Experience Optimization:

- Ensure the delivery of the best user experience for Zyla Health customers.

- Act as the primary point of contact for clients, fostering strong relationships and ensuring satisfaction.

Team Leadership and Development:

- Lead and mentor a team comprising account managers, data analysts, and operations associates.

- Cultivate a collaborative and high-performing team culture, encouraging professional growth and skill development.

We are looking for people who:

- 7+ years of experience in key account management, sales.

- Proven track record of managing and growing key accounts in a B2B environment.

- Strong negotiation, communication, and relationship-building skills.

- Ability to analyze data and market trends to make informed business decisions.

- Leadership experience with the ability to inspire and manage a team effectively.

- Proven expertise in strategic account management and client success initiatives