About the Role:

Zycus is looking for a Chief Operating Officer (COO) to lead its global Product, Engineering and Customer organizations.

Reporting to the CEO, the COO will own the complete lifecycle from product strategy and engineering execution through implementation, adoption, value realization and retention.

A major part of the mandate will be to accelerate Zycus' evolution toward an AI-native and Agentic AI-driven Source-to-Pay platform, where intelligent agents can understand intent, orchestrate workflows and deliver measurable business outcomes.

This role is ideal for a senior SaaS or technology leader who can bring together Product, Technology, Professional Services and Customer Success into one high-performing organization.

Key Responsibilities:

Product Strategy & Product Management:

- Own Zycus' global product strategy and roadmap.

- Drive the transition toward an AI-native and Agentic AI-led platform.

- Identify where AI agents can fundamentally redesign enterprise workflows.

- Improve product velocity, prioritization, usability and customer outcomes.

- Build a strong product organization focused on customer needs and measurable business value.

Engineering & Technology:

- Lead the global Engineering, Technology and AI organizations.

- Drive excellence in architecture, scalability, reliability, security and engineering velocity.

- Accelerate capabilities around Agentic AI, AI agents, orchestration, tool use, enterprise APIs, context, memory, evaluation and governance.

- Move AI rapidly from experimentation into reliable, scalable enterprise products.

- Drive adoption of AI-assisted software engineering to improve productivity and speed.

- The candidate need not be hands-on technically, but must be able to challenge senior Engineering, Architecture and AI leaders.

Customer Success & Customer Operations:

- Lead the global customer organization across Customer Success, Professional Services / Implementation, Technical Support, Customer Account Management, and Adoption, Renewals and Retention.

- The COO will be responsible for implementation success, product adoption and measurable customer value.

- A key mandate will be helping customers move from AI experimentation toward production adoption of Agentic AI, with clear governance, human-in-the-loop models and measurable outcomes.

- The role will drive metrics such as time-to-value, adoption, GRR, NRR, renewals and customer satisfaction.

Product - Engineering - Customer Integration:

- The COO will create a tighter operating loop between Customers, Product, Engineering and AI.

- The goal is simple: Customer Need - Product / AI Insight - Build - Deploy - Learn - Improve.

- The COO will ensure AI innovation translates into customer adoption and business outcomes, while customer insights rapidly influence product and engineering priorities.

Company Leadership:

- As one of Zycus' senior-most executives, the COO will partner closely with the CEO on strategy and execution, help shape Zycus' long-term Agentic AI strategy, drive accountability across global teams, build and mentor strong senior leadership, and participate in major strategic and investment decisions.

- Sales and Marketing will remain outside this role, though the COO will work closely with GTM leadership on product differentiation, customer requirements and Agentic AI positioning.

Who We Are Looking For:

- We are looking for an exceptional leader with a combination of product thinking, technology depth, AI orientation, customer focus and operating leadership.

- We care more about what you have built, the complexity of problems you have solved and the impact you have created.

- Strong candidates may come from enterprise SaaS or product technology companies, high-growth technology businesses, successful startups, founder or co-founder roles, or business-unit/general-management positions.

- The ideal candidate will have leadership experience across at least two of Product, Engineering and Customer, with meaningful exposure to the third, strong understanding of enterprise SaaS metrics, strong understanding of how Generative AI and Agentic AI are reshaping enterprise software, strong customer and commercial orientation, and a demonstrated ability to improve execution, speed and accountability.

Technology & AI Orientation:

- The candidate should be comfortable discussing Generative AI and LLMs, Agentic AI and AI Agents, Agent orchestration and tool use, and cloud and enterprise application architecture.

Why Zycus:

- Zycus is a global enterprise SaaS company serving some of the world's largest organizations across North America, Europe and APAC, with a long-standing presence in the Source-to-Pay market.

- Zycus has been recognized as a Leader in the Gartner Magic Quadrant for Source-to-Pay Suites, reflecting the scale, maturity and competitiveness of its platform.

- Zycus is moving beyond traditional enterprise SaaS toward an AI-native and Agentic AI-led future, where intelligent agents increasingly understand intent, coordinate workflows, interact with enterprise systems and deliver business outcomes.

- This creates a rare opportunity to join a company that already has global scale, enterprise customers, a mature product platform and strong market recognition, while helping lead a transformation that has many of the characteristics of building a new AI company inside an established global SaaS business.