Job Summary:

The Zonal Training Manager will drive end-to-end learning and capability development across the zone, focusing on soft skills, behavioural transformation, and product and process excellence.

Job Requirements:

Educational Qualification:

MBA or Postgraduate in HR

Certification in L&D or Instructional Design (preferred)

Experience:

- 12 - 15 years of experience in Training & Development

- Mandatory exposure to NBFC, Housing Finance, or Retail Lending

Behavioural & Soft Skills Expertise:

- Strong facilitation and presentation skills

- Ability to drive behaviour change in frontline teams

- High emotional intelligence and coaching capability

- Influencing and stakeholder management skills

- Problem-solving and analytical thinking

Job Responsibilities:

Training Strategy & Program Development:

- Design and implement integrated training frameworks covering:

1. Soft Skills: Communication, negotiation, objection handling, customer engagement

2. Behavioural Skills: Ownership mindset, accountability, empathy, resilience, ethics

3. Product Training: Affordable Housing Finance, LAP, Micro-mortgage

4. Process Training: Credit underwriting, collections lifecycle, compliance norms

- Develop blended learning modules (classroom, digital, on-the-job coaching, simulations)

- Conduct Train-the-Trainer (TTT) programs to build internal training capability

Training Needs Analysis (TNA) & Capability Mapping:

- Conduct structured TNA across functions

- Identify skill gaps (functional & behavioural) and performance gaps linked to business KPIs

- Partner with Head - Training and Functional heads to design targeted learning journeys

Training Delivery:

- Deliver high-impact training programs including Sales Effectiveness, Collections Effectiveness, and Customer Centricity

- Use interactive methodologies such as role plays, case studies, gamification, and field coaching

- Lead new joiner induction and ongoing refresher programs

Assessment & Learning Effectiveness:

- Design and implement multi-level assessments including pre and post training evaluations and certification programs

- Track knowledge retention, behavioural change, and application on the job

- Use data-driven insights to refine training programs

Performance Impact & Business Alignment:

- Link training outcomes with key business metrics

- Monitor post-training performance improvement

- Collaborate with business leaders to drive continuous performance coaching

Stakeholder Collaboration:

- Act as a business partner to align training with evolving market needs