Description:

About the Role:

We are looking for an experienced and dynamic Zonal Sales Training Manager to lead sales capability development for the Defence Channel in our Life Insurance business.

This role involves designing, implementing, and managing training programs that enhance the productivity, skill sets, and performance of the sales force catering to defence personnel and ex-servicemen networks.

The ideal candidate should have a strong background in sales training, insurance distribution, and channel enablement, with proven expertise in driving learning initiatives that directly impact sales outcomes.

Key Responsibilities:

Training Strategy & Implementation:

- Design and execute zonal training strategies aligned with business objectives and defence channel goals.

- Plan, develop, and deliver sales, product, and process training programs for the field sales force, business managers, and partner networks.

- Conduct onboarding, refresher, and performance improvement training across assigned regions.

- Customize training modules to cater to the Defence Channels unique customer segment and distribution model.

- Drive adoption of digital learning platforms and blended learning methodologies.

Sales Capability Development:

- Enhance sales team proficiency in consultative selling, objection handling, cross-selling, and customer relationship management.

- Coach and mentor sales managers to improve field effectiveness and productivity.

- Conduct competency assessments and implement targeted development plans for underperforming clusters.

- Support leadership in identifying training needs through field visits, performance data analysis, and feedback loops.

Performance Tracking & Impact Analysis:

- Track training participation, completion, and effectiveness through training MIS and performance dashboards.

- Measure post-training business impact metrics conversion ratios, persistency, productivity, and channel growth.

- Prepare reports and insights for zonal and corporate leadership on training ROI and sales enablement initiatives.

Stakeholder Collaboration:

- Partner closely with Zonal Business Heads, Cluster Managers, and Sales Leaders to identify capability gaps and align training priorities.

- Liaise with Head Office Learning & Development teams to ensure consistency in content, delivery, and standards.

- Manage coordination with external training vendors and consultants for specialized workshops or certification programs.

Content Design & Delivery:

- Create and localize training content focusing on life insurance products, defence customer needs, and regulatory compliance (IRDAI).

- Deliver engaging training sessions using a mix of classroom workshops, virtual sessions, and on-the-job coaching.

- Incorporate role plays, simulations, case studies, and field mentoring into training interventions