General Job Responsibility:

The Zonal RCU Manager is responsible for leading risk containment efforts within the designated zone by monitoring, detecting, and investigating fraudulent activities related to lending, customer onboarding, and operational processes. This role will ensure effective fraud risk management practices, timely reporting, and mitigation, in close coordination with cross-functional teams and field investigators.

Principal Accountabilities:

Strategic:

- Design and implement the zonal fraud risk containment strategy aligned with national risk and RCU policies.

- Identify emerging fraud trends and develop preventive frameworks to reduce risk exposure.

- Act as a key liaison between central risk, operations, credit, legal, and collections teams to ensure a coordinated risk response.

- Lead awareness initiatives and trainings on fraud prevention and red-flag identification for field and branch teams.

Tactical:

- Supervise and conduct field investigations into suspicious customer profiles, loan applications, and post-disbursement activities.

- Monitor and verify high-risk cases flagged by underwriting, operations, or credit teams.

- Deploy fraud detection tools, checklists, and RCU protocols to identify first-party, third-party, or collusion-based fraud.

- Liaise with local law enforcement and legal teams for lodging FIRs and supporting criminal/legal actions as necessary.

- Maintain MIS of fraud cases, investigation status, and closure timelines, and submit periodic reports to senior management.

- Coordinate background verifications, KYC validation, address checks, and business verifications as per risk triggers.

- Ensure all fraud incidents are reported and escalated as per internal policy and regulatory guidelines.

Supervisory:

- Manage a team of field RCU officers/investigators spread across the region.

- Allocate cases, review field reports, guide investigation methodology, and ensure timely turnaround.

- Monitor team performance, ensure adherence to SOPs, and support capacity-building of the RCU staff.

- Ensure case documentation and evidence collection are robust and compliant with audit/legal requirements.

- Support internal audit teams with information on risk incidents and RCU process health.

- Recommend policy-level changes based on ground-level findings and emerging fraud patterns.

Job Requirements:

Experience:

- 8 - 12 years of experience in RCU/fraud control in NBFC, bank, or fintech setups.

- Prior experience managing field investigations and multi-location teams is preferred.

Specific Skills:

- Strong investigative mindset and attention to detail.

- Field investigation expertise and fraud detection acumen.

- Excellent communication, coordination, and report writing skills.

- Understanding of KYC, operational processes, and lending lifecycle.

- Legal and regulatory knowledge related to fraud and financial crimes.

Educational Qualification:

- Graduate/Postgraduate in Risk, Criminology, Forensics, Law, or related field.