Description: Zonal Manager

Department: Operations

Location: Mumbai

Qualification and Experience: Post Graduate / Graduate with relevant experience of 12+ years of experience in Sales and Marketing role.

Job Description:

The Zonal Manager is a key leadership position responsible for driving franchise enrolments, operational excellence, and profitability across centers in the designated zone. The role involves spearheading center launches, optimizing business performance, and ensuring exceptional customer experience. It includes direct oversight of Regional Managers and indirect supervision of Territory and Senior Territory Managers. This role demands strong business acumen, strategic execution, and the ability to engage and influence franchise partners.

Key Responsibilities:

- Execute strategic business plans to drive franchise enrolments and revenue growth

- Monitor and ensure achievement of top-line and bottom-line targets

- Oversee the performance of all centers to ensure enrollment growth, profitability, and service quality

- Support franchisees in effective center operations and growth planning

- Ensure compliance with legal, regulatory, and operational standards in center setup and functioning

- Optimize costs while ensuring high productivity and efficiency

- Standardize and strengthen operational processes across centers

- Conduct periodic business reviews and performance audits to drive improvements

- Maintain consistent franchisee communication and alignment with guidelines

- Lead, coach, and mentor Regional and Territory Managers toward performance excellence

- Build a high-performing team culture rooted in accountability, collaboration, and learning

- Identify, develop, and retain high-potential talent through regular feedback and developmental support

Scope of work:

- Travel extensively across zones to support center operations, franchise management, and business growth.

- Ensure seamless communication and process alignment between franchisees

- Build business strategies and implement measurable action plans for center expansion, marketing, and profitability.

- Collaborate with cross-functional teams (Marketing, Training, Academics) for effective business support and brand delivery.

Skills and Qualities:

- Strong leadership and team management capabilities

- Proven experience in P and L ownership and franchise operations

- Strategic mindset with execution focus

- Excellent communication, negotiation, and stakeholder management skills

- High adaptability and ability to manage multi-location teams

- Entrepreneurial approach to problem-solving and decision-making

Perks and Benefits:

- Excellent Career Progression

- Competitive Compensation Package

- Health Insurance

- Energetic and Enthusiastic Work Environment

- Performance Bonus

- Employee Development Plans

- Celebration and Reward