Zonal Manager - Customer Service Department/New Sales Division - BFSI/Telecom/eCommerce

Job Description:

- This is a P&L position that involves servicing existing customers by offering them a world-class service experience.

- The focus is on upselling premium packages, client retention, ensuring customer delight through a need sensitive client servicing team and executing various marketing initiatives.

Job Responsibilities:

- Grow the business in terms of topline & bottom-line for the Zone-Develop & execute annual operating plan - revenue & cost planning and forecasting.

- Achievement of monthly, quarterly, and annual sales targets by generating revenue from existing paid members.

- Ensure timely delivery of services to clients.

- Analyze customer feedback, draw business intelligence, review benefits of core services being offered and ensure high client satisfaction level.

- Setup a system that delivers high customer retention.

- Recruit, train & develop a client servicing team which is need sensitive, has a consultative selling approach & is proactive at offering highest level of customer delight

Key Skills:

- Client handling and application of Field sales techniques.

- Quick thinking and problem-solving.

- Verbal communication with active listening.

- Vision and foresight to create new opportunities for customer.

- Team Management & Interpersonal skills.

- Data Interpretation & Report Management.

- Should be target oriented.

- Strong leadership skills and team player.

- Preference for candidates with Team handling experience of 100+ Individual

Experience and Education:

- 80%+ marks in 10th and 12th.

- Experience of Sales / Servicing / Retention preferably in BFSI / Telecom / Ecommerce / Service industry.

- Minimum experience of 5+ years in managing a large team size of 100+ people