Description:
Key Responsibilities:
Business & Revenue Management:
- Develop and implement zonal business plans aligned with organizational strategy.
- Drive sales growth through effective channel management and market penetration.
- Monitor key performance indicators (KPIs) and take corrective actions where required.
Regional Operations Oversight:
- Ensure operational efficiency, process adherence, and service quality.
- Coordinate with central teams to ensure smooth execution of business initiatives.
- Ensure timely resolution of operational issues and escalations.
Team Leadership & People Management:
- Drive performance management, training, and capability development.
- Build a strong talent pipeline and ensure employee engagement and retention.
- Conduct regular reviews, feedback sessions, and performance appraisals.
Client & Relationship Management:
- Handle key client negotiations, escalations, and strategic accounts.
- Represent the organization in the zone with customers, regulators, and partners.
Compliance, Risk & Governance:
- Monitor risk parameters, audit observations, and control effectiveness.
- Support internal, statutory, and regulatory audits.
- Ensure adherence to credit, operational, and risk management frameworks (where applicable).
Market Expansion & Strategy Execution:
- Support new branch launches, product rollouts, and expansion initiatives.
- Analyze market trends, competitor activity, and customer behavior.
Reporting & MIS:
- Present business performance, risks, and action plans to senior management.
- Ensure accuracy and timeliness of data reporting across the zone
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