Zonal Manager

Zonal Manager

Job Description:

- We're looking for a dynamic professional to manage a P&L role focused on delivering a world-class service experience to existing customers.

- The position emphasizes upselling premium packages, driving client retention, and ensuring customer satisfaction through a needs-driven service team.

- Additionally, you will execute strategic marketing initiatives to enhance client engagement and service outcomes.

- Drive business growth for both topline and bottom-line in the Zone.

- Develop and execute the annual operating plan, including revenue and cost forecasting.

- Achieve monthly, quarterly, and annual sales targets by generating revenue from existing paid members.

- Ensure timely delivery of services, maintaining high standards for client satisfaction.

- Analyze customer feedback to gather business intelligence, assess core service benefits, and ensure high client satisfaction.

- Establish a robust system for maximizing customer retention.

- Recruit, train, and develop a proactive, consultative client servicing team focused on delivering exceptional customer experiences.

Key Skills:

- Expertise in client engagement and application of effective field sales strategies

- Strong problem-solving ability with quick decision-making under pressure

- Excellent verbal communication and active listening skills

- Strategic mindset with the ability to identify and create new business opportunities

- Proven team management and interpersonal capabilities

- Skilled in data analysis, reporting, and performance tracking

- Target-driven with a strong focus on achieving and exceeding goals

- Demonstrated leadership with the ability to inspire and guide large teams

Experience and Education:

- MBA graduate with strong academics

- 7+ yrs. of experience in Sales / Servicing / Retention

- Preference for candidates with team handling experience of 100+ team members in last 4yrs