Zonal Head - Wealth Management

Key Responsibilities:

Business Growth:

- Drive acquisition of Pioneer Banking customers across the assigned zone.

- Achieve CASA, deposits, investments, insurance, lending, and revenue targets.

- Develop and execute zonal business plans to increase market share and profitability.

- Monitor business performance and implement corrective actions where required.

Team Leadership:

- Lead, mentor, and manage Regional Heads, Cluster Heads, Branch Managers, and Relationship Managers.

- Set performance goals and conduct regular business reviews.

- Build a high-performance sales culture through coaching and capability development.

- Ensure effective manpower planning and productivity enhancement.

Customer Relationship Management:

- Strengthen relationships with High Net Worth Individuals (HNIs) and affluent customers.

- Drive customer engagement and retention initiatives.

- Ensure superior service standards and timely resolution of customer issues.

- Increase wallet share through cross-selling and upselling.

Sales & Portfolio Management:

- Grow the portfolio across CASA, Fixed Deposits, Mutual Funds, PMS/AIF, Bonds, Insurance, Wealth Products, and lending products.

- Monitor portfolio quality and customer profitability.

Risk & Compliance:

- Ensure adherence to RBI guidelines and internal policies.

- Maintain high standards of governance, audit readiness, and regulatory compliance.

- Monitor operational risks and ensure timely closure of audit observations.

Stakeholder Management:

- Collaborate with Product, Operations, Credit, Risk, Wealth, and Marketing teams.

- Work closely with senior leadership to drive strategic initiatives.

- Build relationships with external partners and key market influencers.

MIS & Reporting:

- Review business dashboards and productivity metrics.

- Track revenue, customer acquisition, and portfolio growth.

- Present business performance and action plans to senior management.

Key Performance Indicators (KPIs):

- Customer acquisition and activation, CASA and deposit growth, Assets Under Management (AUM), Revenue and profitability, Cross-sell ratio, Portfolio quality, Team productivity, Customer satisfaction (NPS), Compliance and audit scores.

Educational Qualification:

- MBA/PGDM in Finance, Marketing, or equivalent.

- Graduation from a recognized university.

Experience:

- 12 - 18+ years in Retail Banking, Affluent Banking, Wealth Management, or Branch Banking.

- At least 57 years in a leadership role managing multiple regions or clusters.

- Proven experience in managing affluent/HNI customer portfolios and leading large sales teams.