Zonal Head/State Head Hiring for one of the leading Service based large Multi national (Confidential opening) Job Profile : State Head/Zonal Head Experience : 10 to 16 years Location : Bangalore Job Summary : - To assume P&L responsibility for Zonal operations and ensure effective service delivery and functioning of the associated branches by managing sales, profitability, recruitment & retention, PI, collections, etc.; - Ensure delivery of high-quality service to customers in accordance with company polices; Harmonious industrial relations supported by ER team; - Effective partner relationships; - Adherence to all legal and statutory compliances Job Responsibilities and Accountabilities : Area of Responsibility % time spent Performance: Metrics: Business Performance 30% - Profitability % - Develop strategy and plan to ensure achievement of hub - Collection% sales, profitability, recruitment & retention, PI, collections - Price Increase targets % - Accountable for growth and retention of Key and Core - Revenue Accounts growth % - Develop mechanism and monitor achievement of better price increase, collections, and receivables - Monitor and control expenditure and overheads - Ensure maintenance and consolidation of accounts of all Branches - Oversee financial budget and audit of Branches in the Zone. - Ensure timely and accurate reporting of metrics Operations Management 25% - Budget - Directly accountable for planning and organizing Zone Adherence operations Job Description: - Supervise, co-ordinate and monitor all functions within the - Cost as % of Zone - Field Sales, HR, Finance, Procurement, Revenue administratively as per defined budget requirements - Establish quality parameters in consultation with the Quality Manager to maintain consistently high quality service levels - Manage all escalations and establish a robust exception and crisis management mechanism - Ensure implementation of company policies and adherence to statutory compliances - Support and facilitate implementation of corporate projects Client Relationship Management 25% - Client - Strive to understand customer's needs and deliver the Retention % right/customized solutions - Develop and maintain Brand equity by retaining and building prestigious clients - Build effective customer relationships, ensure customer satisfaction and promote company's image - Coordinate all surveys and client requested security audits Leadership & IR 10% - Plan Vs Actual With support from Hub HR and ER Team: Recruitment - Develop manpower budget & plans as per hub requirements - Attrition % - Ensure recruitment of adequate number of quality direct and indirect manpower as per provisions of manpower budget - Monitor IR & discipline situation continuously and ensure harmonious employee relation by devising and implementing suitable mechanisms - Ensure speedy redressal of grievances - Ensure effective development of Direct & Indirect Staff and implementation of HR policies & Training programs Partner Management 5% With support from Admin team : - Manage and strengthen partner relationship to enable collaboration and achievement of common goals - Negotiate high value contracts and strategic/sensitive partner accounts - Liaison with senior Government stakeholders to shape policies, requirements etc.

Bangalore

Zonal Head/State Head - Service Provider 

Job Description for Zonal Head/State Head - Service Provider  in Executive Search Firm in  Bangalore for (10-16) years of experience. Apply Now!