Job Description : Zonal Head - Pioneer Banking

Role Overview:

The Zonal Head Pioneer Banking is responsible for driving business growth, managing affluent customer relationships, leading a high-performing team, and delivering superior customer experience across the assigned zone. The role focuses on portfolio growth, liability acquisition, wealth product penetration, and achieving business profitability while ensuring regulatory compliance and operational excellence.

Key Responsibilities:

Business Growth & Portfolio Management:

- Drive acquisition of High Net Worth (HNI) and Affluent Banking customers across the assigned zone.

- Achieve business targets across liabilities, assets, wealth, insurance, and investment products.

- Develop and execute zonal business strategies to maximize revenue and profitability.

- Monitor portfolio quality and customer profitability while ensuring sustainable business growth.

Team Leadership:

- Lead, mentor, and develop a team of Cluster Heads, Branch Managers, Relationship Managers, and Wealth Managers.

- Set performance objectives, monitor productivity, and drive sales effectiveness.

- Build a high-performance culture through coaching, training, and regular performance reviews.

Customer Relationship Management:

- Strengthen relationships with key affluent and HNI customers.

- Ensure superior customer experience and high service standards.

- Resolve escalated customer issues promptly while maintaining long-term customer engagement.

- Increase customer wallet share through cross-selling and relationship deepening.

Sales & Revenue Management:

- Drive sales of liability products, wealth management solutions, investment products, insurance, and lending products.

- Monitor business pipelines and sales conversion ratios.

- Identify new business opportunities and market expansion initiatives.

- Ensure achievement of zonal sales and revenue targets.

Risk & Compliance:

- Ensure adherence to regulatory guidelines, internal policies, KYC, AML, and compliance standards.

- Monitor audit observations and implement corrective actions.

- Maintain high standards of operational risk management and governance.

Stakeholder Management:

- Collaborate with Product, Operations, Credit, Risk, Marketing, and Support teams to enhance business outcomes.

- Build strong relationships with internal and external stakeholders to drive business initiatives.

Key Skills:

- Affluent Banking, Priority Banking, Wealth Management, Relationship Management, Portfolio Management, Liability Acquisition, CASA, Investment Products, Mutual Funds, Insurance, Structured Products, Team Leadership, Sales Management, Business Development, Customer Experience, Regulatory Compliance, Stakeholder Management, Strategic Planning.

Qualifications:

- MBA/PGDM or Graduate in Business, Finance, Commerce, Economics, or a related discipline.

- Certifications such as NISM, AMFI, or IRDAI are preferred.

Experience:

- 10-18 years of experience in Retail Banking, Affluent Banking, Priority Banking, Wealth Management, or Private Banking.

- Minimum 5 years of experience in leading regional or zonal banking teams.

- Proven track record in managing HNI customer portfolios and delivering business growth.

Preferred Industry:

- Private Sector Banks, Foreign Banks, Small Finance Banks, Wealth Management Firms, Financial Services.

Key Performance Indicators (KPIs):

- Liability Book Growth, CASA Growth, HNI Customer Acquisition, Portfolio AUM Growth, Wealth Product Penetration, Revenue & Profitability, Team Productivity, Customer Satisfaction (NPS), Compliance & Audit Scores.

Preferred Candidate Profile:

- Strong leadership and people management capabilities.

- Excellent relationship-building and negotiation skills.

- Proven ability to drive business growth through strategic planning and execution.

- Strong analytical, communication, and stakeholder management skills.

- Customer-centric mindset with a focus on delivering exceptional service and achieving sustainable business results.