Zonal Head/Deputy Vice President - Agency Channel - Insurance

Key Responsibility Areas

Key Result Areas Activities

Budget and Sales Achievement

- Achieve the regions budget in terms of revenue (premiums) and cost control, as set by the Zonal Head.

- Develop sales forecasts, budgets, and manpower plans for the region, aligning with zonal targets.

- Monitor sales volume, revenue, and costs against forecasts, rerouting resources to address underperformance.

Branch Supervision

- Supervise branch operations, ensuring implementation of sales tools and procedures from lead generation to closure.

- Optimize branch productivity by streamlining processes and supporting branch managers.

- Maintain branch budgets and ensure cost-effective operations.

Agency Network Development

- Increase the agency network cost-effectively by recruiting new agents and Sales managers under the guidance of the Zonal Head.

- Ensure early licensing of business partners to enhance earnings and productivity.

- Support the Zonal Head in executing growth strategies for deeper market penetration.

Agent Support and Development

- Assist new managers in recruitment and accelerate their business success through hands-on guidance.

- Conduct training sessions with branch managers and agents to drive performance, in collaboration with the Zonal Head.

- Handle HNI clients and agents directly to secure high-value business.

Customer Satisfaction and Service

- Develop and ensure customer satisfaction by maintaining excellent service quality at the regional level.

- Interact with external and internal stakeholders to maximize client retention and service revenue.

- Address customer escalations and report unresolved issues to the Zonal Head.

Operational and Strategic Execution

- Implement new processes and strategies for agency development as directed by the Zonal Head.

- Plan and execute business development strategies to increase written premium YoY.

- Provide regional input to the Zonal Head for HO discussions on payouts, marketing, and employee benefits.

Operational Support

- Supervise unit-level operations, ensuring compliance with company policies and regulatory standards (e.g., EKYC, anti-miss selling).

- Monitor unit budgets and costs, aligning with the Zonal Heads cost control objectives.

- Provide performance data and insights to the Zonal Head for regional reporting and planning

Compliance Adherence

- Monitor agents/IMs/UMs activities for compliance with regulatory standards (e.g., IRDAI guidelines) and company policies, reporting issues to the Unit Manager.

Attrition Management

- Develop strategies to reduce IMs & UMs attrition by fostering engagement and addressing concerns promptly.

- Conduct regular check-ins with UMs & IMs and agents to maintain morale and identify early signs of disengagement.

- Report attrition trends and mitigation plans to the Zonal Head for region-