The role will lead and manage clinical applications support for Ultrasound (USG) and Mammography modalities across South India . The role ensures excellence in product demonstrations, user training, and post-installation support while mentoring regional application teams and driving customer satisfaction and product adoption.

Key Responsibilities

1. Clinical Application & Training:

- Conduct advanced user training sessions for clinicians, radiologists, and technicians on ultrasound and mammography systems.

- Ensure high-quality clinical outcomes through image optimization, workflow customization, and best practice sharing.

- Support installation teams for clinical acceptance and smooth handover of equipment.

- Provide refresher and advanced training to existing users for continued engagement.

2. Product Demonstration & Sales Support:

- Lead pre-sales demonstrations and clinical evaluations across key hospitals and diagnostic centers.

- Work closely with the sales team to highlight product strengths and address clinical requirements during presentations.

- Support tender processes by providing product comparisons, technical inputs, and clinical insights.

- Track and analyze demo-to-sale conversion metrics and suggest improvements.

3. Team Leadership & Mentoring:

- Guide and mentor regional application specialists within the zone, ensuring consistency in training quality and delivery.

- Develop and implement standardized application protocols and training modules across modalities.

- Conduct internal capability-building programs for new hires and channel application teams.

4. Customer Relationship & Satisfaction:

- Act as the primary clinical contact for key customers in the zone.

- Regularly visit user sites to monitor system usage, gather feedback, and resolve clinical issues.

- Ensure high levels of customer satisfaction through proactive support and continuous engagement.

- Partner with KOLs (Key Opinion Leaders) and organize CME programs, workshops, and webinars to promote clinical excellence.

5. Coordination & Feedback:

- Liaise with product management, marketing, and R&D teams to share customer feedback and feature enhancement suggestions.

- Collaborate with the service team to address system performance issues affecting clinical usage.

- Maintain detailed reports on training, customer visits, and product performance.

Qualifications & Experience:

- Education: Bachelor's or Master's degree in Radiography, Biomedical Engineering, or Allied Health Sciences.

- Experience: Minimum 10 years of experience in ultrasound and/or mammography applications, with at least 3 years in a zonal or senior application role.

Soft Skills:

- Excellent communication, presentation, and interpersonal abilities.

- Strong analytical, leadership, and mentoring skills.

- Willingness to travel extensively across the assigned zone.