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International/On-site exposure

Zolve Reviews by Employees

About us : Zolves mission is simple: we want to make financial products accessible to everyone. Zolve offers a plethora of products to simplify banking in the US, such as: - Zolves Bank Account, you can create from anywhere in the world in under five minutes - A high-limit Credit Card that helps build a healthy credit score - Easy, lightning-fast, cross-border money transfers with the best rates in the market - We offer loans and insurance products as well on our platform Zolve is expanding its horizons, and were excited to open our doors to everyone expanding theirs. We have raised total $55 Mn from worlds largest venture capital firms like Lightspeed, Tiger global, DST global, Accel etc. Job Description : As a Disputes & Chargeback Analyst at Zolve, you will play a crucial role in managing and resolving credit card disputes and chargebacks. This position requires a proactive and analytical individual with a deep understanding of the U.S. credit card dispute process. Reg Z and Reg E regulations The successful candidate will be responsible for investigating, analyzing, and responding to disputes and chargebacks in a timely and effective manner. Responsibilities : - Handle all aspects of the dispute process in compliance with MasterCard, Reg E and /or Reg Z guidelines, and other applicable federal and state rules and regulations. - Demonstrate a strong working knowledge of Reg E and Reg Z. - Use analysis to segment customer behavior and develop targeted solutions to prevent sophisticated fraud activity. - Develop chargeback response strategies and gather the evidence required to fight chargebacks and/or resolving of dispute inquiries from cardholders, financial institutions, merchants, and internal departments. - Exercise sound judgment to escalate issues to the appropriate resource when unable to resolve the problem in a reasonable amount of time. - Aggregate and analyze statistical data on cards and chargebacks in identifying patterns and working with the Risk team to develop strategies needed to tackle fraud trends. - Develop internal procedures governing chargeback processing and evidence submission. - Partner with internal groups and external banking institutions to resolve issues - Collaborate with our Customer Support team to research and respond to dispute-related customer inquiries and issues - Respond to customer and partner inquiries for chargeback and dispute related questions. Requirements : - 1 to 5 years of experience in chargeback dispute resolution and risk management with MasterCard - Up to date knowledge of MasterCard Rules and Regulations, and internal procedures relating to card payments and chargeback dispute processing. - Strong working knowledge of Reg E and Reg Z. - Ability to work efficiently with internal and external partners - Able to take initiative and work independently. - Basic experience with scripting languages such as Python - MongoDB experience (no-SQL data environment) - Relevant Fraud Certifications Note: This is full-time, work from an office opportunity based out of Bangalore

Bangalore

Zolve - Dispute & Chargeback Analyst 

Job Description for Zolve - Dispute & Chargeback Analyst  in ZOLVE INNOVATIONS PRIVATE LIMITED in  Bangalore for (1-5) years of experience. Apply Now!