Key Responsibilities:

- Act as a trusted advisor to the Head of the Center, providing strategic insights and operational support.

- Facilitate and drive key strategic initiatives, from planning through to execution, ensuring they align with the organization's goals.

- Coordinate and streamline executive communication, ensuring clear and effective dissemination of information across the organization.

- Manage critical projects, ensuring they are delivered on time and within budget.

- Preparation of high-quality presentations and reports for executive meetings and external stakeholders.

- Serve as a liaison between the Head of the Center and other executives, teams, and external partners to ensure smooth operation and communication.

- Assist in managing the budget, including tracking operational expenses and financial forecasting.

- Enhance organizational performance by driving continuous improvement and organizational change initiatives.

- Deeply understand the center's business goals and develop comprehensive strategies and action plans to meet those goals. Facilitate alignment between strategic initiatives and daily operations to ensure that all activities contribute to the organization's objectives.

- Act as a key relationship manager between Zinnov and the customer, leveraging deep industry knowledge and strategic insights to cultivate and strengthen partnership between the customer and Zinnov. Drive business development efforts by identifying new opportunities and facilitating collaboration that aligns with mutual growth objectives.

End-to-End Project Delivery:

- Own engagement delivery from first contact to final output - scope, timelines, budgets, quality standards, and risk management.

- Lead multiple projects in parallel; manage dependencies, risks, and execution trade-offs to ensure predictable delivery.

- Drive "customer delight" through clear alignment, strong outputs, and high-quality client experience.

Research & Insight Leadership:

- Guide teams on primary and secondary research approaches; ensure strong fact bases and data validation.

- Review analysis to extract trends, patterns, and insights (qualitative and quantitative) that strengthen recommendations.

- Validate strategic recommendations and ensure outputs are tight, defensible, and decision-useful.

Client & Stakeholder Management:

- Own client communication and expectation management - requirements clarity, cadence, updates, and delivery alignment.

- Engage effectively across CXO and senior stakeholders while also working seamlessly with working teams.

- Manage research partner / external vendor relationships where applicable.

People Leadership & Coaching:

- Lead and motivate teams; coach on research depth, analytical rigor, and consulting-grade communication.

- Set execution standards and review discipline to ensure consistently high-quality outputs.

- Drive skill building through structured feedback and practice-specific training initiatives.

Qualifications:

- Bachelor's or Master's degree in Business Administration, Engineering, Computer Science, or a related field.

- Strong analytical and problem-solving skills with a proven ability to strategize and implement high-level program initiatives.

- Exceptional ability to communicate and foster positive business relationships.

- Adaptability and flexibility to manage the array of tasks and initiatives.

- Outstanding organizational and leadership abilities, with a focus on tact and diplomacy.

- Experience in Consulting project management and executive reporting.