We are looking for an Engineering Manager to take end-to-end ownership of Product features technical delivery which comprises of taking UX/Features requirement as input to produce technical design, development, system tested quality delivery for our multi-customer SaaS product.

This role requires a strong technical background, clear process thinking, and proven people leadership to drive execution and build reliable systems.

Key Responsibilities:

- Ability to lead, review & produce technical delivery: Lead technical design for new and existing modules, impact analysis to existing features for comprehensive design to implement features & product enhancement ensuring scalability, security, performance, and long-term maintainability of the platform.

- Own system design decisions across backend, and platform services.

- Engineering Process Ownership: Define and drive engineering (design & development) processes across requirement intake, sprint planning, code reviews, testing, and release management.

- Ensure team follows structured development practices, documentation standards, and delivery discipline.

- Team Management: Mentor and guide engineers, conduct performance reviews, and support individual growth plans.

- Ensure clarity in priorities, remove blockers, and build a strong culture of ownership, accountability, and quality.

- Continuous Improvement: Drive quality improvement, learnings from failures & retrospection, root cause analysis feeding into continuous improvement of engineering processes

- Requirement to Delivery: Work closely with product, presales, and customer teams to understand requirements, translate them into system designs and execution plans, and track progress through delivery and post-release support.

- Quality, Stability & Reliability: Drive automation, ensure testing discipline, and reduce defect leakage.

- Own incident/customer discovered defects RCA, and continuous improvement of system performance and uptime.

- Cross-functional Collaboration: Partner with Product, QA, Support, and Presales teams to align engineering execution with business goals.

- Support customer discussions and technical solutioning when required.

- Tools & automation: Stay up to date on new tech developments, bring new ways of technology delivery with focus on faster, cheaper & high quality product featuresTrack, identify & reduce technical debt, improve development workflows, and adopt better tools and standards.

- Promote learning culture and excellence in engineering practices.

Requirements:

- Attitude to learn & grow self along with team.

- Demonstrate latest learnings & its application in professional environment

- Experience: 10+ years of experience in software engineering with a minimum of 4 years in an engineering leadership with minimum 3 or more projects with major software releases & end to end delivery responsibility

- At least 5+ years experience in 50% of tech stack: Python, Django, Angular, Docker, cloud environments (AWS/GCP/Azure), Redis, and RabbitMQ

- Team Leadership: Experience in mentoring, managing, and growing engineering teams, driving high performance, accountability, and skill development.

- Problem Solving: Demonstrated ability to debug and resolve complex technical issues across systems, integrations, and infrastructure layers.

- Cross-Functional Collaboration: Strong communication and collaboration skills to work closely with Product, QA, Support, and Customer teams, ensuring smooth execution and alignment.

Desirable:

- Process & Quality Ownership: Strong track record of ensuring product quality, stability, and release readiness through structured engineering processes, reviews, testing strategies, and monitoring practices.

- Design: Proven experience in designing scalable, high-performance, and reliable system for enterprise or SaaS platforms.

- Architecture experience is added advantage

- Technical Expertise: Hands-on experience with modern backend and platform stacks such as Python, Django, Angular, Docker, cloud environments (AWS/GCP/Azure), Redis, and RabbitMQ.

- SaaS Delivery: Hands-on experience delivering multi-customer configurable software products, including tenant-based configurations, phased rollouts, and customer-specific deployments.

- Customer Orientation (Good to have): Exposure to customer-facing technical discussions, solution design, or presales support is a plus.

- Adaptability: Experience working in fast-paced or growing environments where processes are evolving and ownership is critical