Zepto - Associate Director - City Operations

Description:

Associate Director City Operations

DH Operations Department

No lengthy intro here, lets get straight to the details, Zepto speed.

Responsibilities, aka, what wed like you to deliver :

- Own end-to-end First Mile operations across assigned cities vendor pickups, inwarding, hub movements, and inter-hub transfers.

- Ensure strict SLA adherence for pickups and dispatch with minimal losses, delays, or damages.

- Drive high inventory accuracy across hubs and dark stores through audits, reconciliations, and strong loss-prevention controls.

- Partner with Central Planning and Supply Chain teams to ensure accurate inventory inflow, replenishment, and dispatch alignment.

- Lead manpower planning based on volume forecasts, ensuring optimal staffing across hubs and ground operations.

- Manage and mentor Hub Managers, Inventory Associates, and ground staff with a sharp focus on productivity and performance improvement.

- Optimize per-unit operational costs while maintaining quality and service benchmarks.

- Standardize and enforce SOPs to reduce leakages, shrinkage, pilferage, and process inefficiencies.

- Leverage dashboards, WMS, and manpower tracking tools to drive real-time visibility and governance.

- Collaborate with Product and Tech teams to implement automation initiatives such as barcode scanning, slotting optimization, and pick-pack improvements.

- Ensure compliance with health, safety, and labor regulations across all warehouse environments.

- Act as the SPOC for city-level escalations related to First Mile, inventory gaps, and manpower issues.

- Drive structured governance through performance reviews, metric dashboards, and accountability frameworks.

Are you who we're searching for

- Qualification: Graduation required; MBA preferred (Operations/Supply Chain) or equivalent hands-on experience.

- Experience: 8-12+ years in warehouse, dark store, fulfillment center, or First Mile logistics operations with multi-city exposure.

- Strong expertise in First Mile logistics, inventory control, and warehouse management systems (WMS).

- Proven experience managing large, distributed ground teams and city-level operations.

- Strong command over KPIs - SLA adherence, shrinkage, cost per unit, manpower productivity, and service metrics.

- Demonstrated ability to manage cost levers while scaling operations efficiently.

- Tech-comfortable and data-driven; able to operate through dashboards and structured reviews.

- Execution-focused, ownership-driven, and comfortable operating in high-volume, high-growth environments.

- Process-oriented leader with the ability to build, enforce, and scale operational SOPs.

Sounds like were talking about you? Please add your application to our cart!

Why Zepto should be your next career move

This isnt just a job; its a chance to be part of a once-in-a-generation story that will shape the future of the Indian startup ecosystem. If youre ready to go all in, execute like never before, and create impact on a massive scale, theres no better place to do it than Zepto.

Want to make history together?