Description:

Manager - Sales Development Representative

Location: Kalyaninagar, Pune, MH (in-office)

Shift: 6PM - 3AM (US Shift)

Role: Direct Sales

Work Location: Pune

Domain: B2B SaaS

Role Overview:

We are seeking a highly motivated and results-driven Sales Development Representative (SDR) with at least 3 years of experience in sales and lead generation. This role combines hands-on sales responsibilities with the leadership and development of a team of SDR interns. The ideal candidate is persuasive, goal-oriented, and eager to both drive revenue growth and mentor the next generation of sales talent.

About ZenTrades:

ZenTrades is a growing product startup with a strong foundation in delivering AI-powered SaaS solutions (CRM + ERP) for Field Service Management. Our core focus is towards creating the future of Field Service Management, where trade service professionals will effortlessly harness the power of technology to streamline their operations, enhance customer experiences, and drive growth, thereby revolutionizing the trade services industry operations. ZenTrades' founding team comprises young engineers from top-tier universities such as UW Madison, and UC Berkeley alumni with solid domain knowledge having built top-notch products and implemented them at Fortune 500 companies.

The team is headquartered in Seattle, US and has its office in Pune, MH. With its robust CRM+ERP platform featuring a modular software architecture and integrated Generative AI capabilities, ZenTrades delivers a trade-specific operating system that caters to the unique needs of each trade. ZenTrades empowers tradesmen with an AI assistant, LISA (co-pilot), to enhance their sales and service capabilities using Generative AI.

Key Responsibilities:

Primary Responsibilities:

- Lead Generation & Pipeline Growth: Identify and develop new sales opportunities through research, outreach, and networking.

- Sales Management: Pitch products and/or services, manage client accounts, and close deals to achieve revenue targets.

- Relationship Building: Maintain and grow long-term, fruitful relationships with existing customers.

Leadership & Team Management:

- Manage, mentor, and coach SDR interns to ensure productivity, skill development, and achievement of team goals.

- Train interns on best practices for lead generation, cold calling, and sales communication.

- Monitor and evaluate SDR intern performance, providing feedback and guidance for improvement.

- Collaborate with leadership on scaling the SDR function and refining sales strategies.

Day-to-Day Duties:

- Make outbound calls, emails, and LinkedIn outreach to potential clients.

- Understand client needs, offer tailored solutions, and provide consultative support.

- Guide clients through the sales cycle, from prospecting to closing.

- Meet or exceed annual sales quotas, team goals, and personal KPIs.

- Maintain accurate reporting of leads, pipeline, and performance metrics in CRM systems.

- Collaborate with management on forecasting, planning, and optimizing sales processes.

Skills and Qualifications:

- 3+ years of proven sales or SDR experience with a track record of meeting or exceeding quotas.

- Previous experience mentoring or managing junior sales staff, interns, or SDRs.

- Strong background in lead generation, prospect management, and pipeline development.

- Comfortable with high-volume outreach and cold calling.

- Exceptional verbal and written communication skills; confident in client-facing conversations.

- Persuasive, resilient, and highly motivated to achieve results.

- Excellent time management and organizational skills; able to juggle multiple priorities.

- Analytical mindset with the ability to assess performance metrics and refine strategies.

- Tenacity to handle rejection while maintaining a positive, solutions-oriented attitude.