What you will be doing:
You will be responsible for converting, onboarding, managing, and proactively ensuring success for our customers/prospective clients.
Solutioning:
- Understand client billing models and configure Zenskar contracts, pricing, metering, and invoicing accurately.
- Translate complex business requirements into structured Zenskar workflows and setup.
Pre-sales & Technical Discovery:
- Support sales with live demos, sandbox setups, and RFP responses.
- Participate in technical discovery calls to map Zenskar capabilities to client needs.
- Create and maintain demo environments showcasing relevant use cases.
Internal Coordination & Escalation:
- Act as the voice of the customer internally - share structured feedback with product and engineering.
- Create clear, well-scoped handoff documents when working with technical teams.
- Escalate time-sensitive issues appropriately and follow through on resolution.
Documentation & Enablement:
- Create client-specific documentation (e.g., onboarding guides, configuration references).
- Contribute to internal wikis, training material, and product documentation.
- Write simple, to-the-point communication - clear enough for a CXO and detailed enough for a developer.
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