About this role - At Zenskar, we've proven product-market fit and are scaling fast. We're now building out our - Customer Success & Solutions function- and we're looking for a senior leader who can be both - hands-on with customers today and a builder of the CS & Solutions org for tomorrow- - If you're looking for a fully-baked playbook to simply execute, this may not be the right fit. But if you're excited to - create the playbook, drive customer outcomes, and shape a global CS motion from scratch- , we'd love to talk. - You'll work closely with the - CS Lead, founders, and cross-functional heads- to ensure every customer has a world-class experience - from pre-sales to go-live to expansion. - What have we achieved so far with the GTM motion Zenskar has found product-market fit and built a repeatable sales motion. Until now, our GTM success has been led by: - A 20-member demand engine (BDRs, Marketers, RevOps) - 3 Account Executives - A 7-member Customer Success team We have completed two sales cycles, through which we have converted customers, primarily in the US market. The product has demonstrated strong product-market fit, delivering zero customer churn to date. What you will be doing: - You will be responsible for converting, onboarding, managing, and proactively ensuring success for our customers/prospective clients. - Pre-Sales - Understand client needs and craft custom demos and sandboxes, and present tailored solutions to clients - Pilot & Onboarding - Ensure smooth transitions from start to finish, proactively remove hurdles and drive successful launches - Post Go-Live Success - Continuously assess client health/satisfaction. Collaborate with our product and engineering teams to resolve issues - Client Relations - Be the voice of our clients. Maintain open communication channels with clients - Bridge to Product/Engineering - Translate client needs into action items. Keep clients informed on project progress and anticipate any delays - Documentation - Create and maintain customer success repository of docs, emails, videos, etc. to streamline client support - Diverse Contributions - To the extent that bandwidth allows, get involved in other aspects of the business e.g. sales, operations, marketing etc Why join Zenskar?- - Impact:- Be the senior CS & Solutions leader shaping how we engage customers from day one. - Visibility:- Work directly with founders and leadership on high-stakes customer initiatives. - Growth:- Build the team and function as we scale from - 1 - 100- . - Learning:- Be at the intersection of product, engineering, and customer success in a fast-paced SaaS environment. If you want to roll up your sleeves, own customer outcomes, and scale a customer success engine that defines Zenskar's next phase of growth - this role is for you. Key qualifications: - 4+ years of experience- in Customer Success, Solutions Engineering, or related client-facing roles (startup/SaaS preferred). - Comfortable working in - US time zones (~3:30 am IST)- to directly engage with customers. - Ability to empathize deeply with customers, understand pain points, and translate them into solutions. - Entrepreneurial mindset: thrives in ambiguity, loves wearing multiple hats, and drives outcomes without waiting for direction. - Strong analytical and structured problem-solving skills. - (Preferred) - Computer science or technical background- able to understand product at a granular level, with basic coding ability. - (Preferred) Familiarity with - accounting, revenue recognition, billing, or finance operations- - High ownership, proactive communication, and bias for action. - Collaborative, low-ego personality with a sense of humor. - Not taking yourself too seriously :) Compensation: - OTE:- INR 25 - 35 lacs - ESOPs Location: - Remote - We have an office in Indiranagar, Bengaluru (if you like to work from office occasionally)

Remote

Zenskar -  Senior Solutions & Success Manager 

Job Description for Zenskar -  Senior Solutions & Success Manager  in Zenskar in  Remote for (4-8) years of experience. Apply Now!