Zenskar - Founder's Office Role - Solutions & Customer Success

What you will be doing:

- You will be responsible for converting, onboarding, managing, and proactively ensuring success for our customers/prospective clients.

- Pre-Sales - Understand client needs and craft custom demos and sandboxes, and present tailored solutions to clients

- Pilot & Onboarding - Ensure smooth transitions from start to finish, proactively remove hurdles and drive successful launches

- Post Go-Live Success - Continuously assess client health/satisfaction. Collaborate with our product and engineering teams to resolve issues

- Client Relations - Be the voice of our clients. Maintain open communication channels with clients

- Bridge to Product/Engineering - Translate client needs into action items. Keep clients informed on project progress and anticipate any delays

- Documentation - Create and maintain customer success repository of docs, emails, videos, etc. to streamline client support

- Diverse Contributions - To the extent that bandwidth allows, get involved in other aspects of the business e.g. sales, operations, marketing etc

Why join Zenskar?

- Impact: Be the senior CS & Solutions leader shaping how we engage customers from day one.

- Visibility: Work directly with founders and leadership on high-stakes customer initiatives.

- Growth: Build the team and function as we scale from 1 - 100.

- Learning: Be at the intersection of product, engineering, and customer success in a fast-paced SaaS environment.

If you want to roll up your sleeves, own customer outcomes, and scale a customer success engine that defines Zenskar's next phase of growth - this role is for you.