Zensciences - Senior Account Director - Marketing Agency/B2B Segment

Job Description:

- The Senior Account Director is responsible for complete ownership of the the P&L, relationships, delivery, quality, planning, resourcing and operations of a particular business unit.

- The role is critical as it aims to build solutioning, servicing and delivery for clients and help build a culture of responsibility and performance.

Responsibility:

Problem solving mindset:

- Critical and quick thinking, effective + prompt communication, and the ability to find solutions that align with both the client's and agency's goals.

- Address challenges and issues that arise during the course of work.

- Be smart and fast or fail-fast with problem-solving, conflict resolution, and decision-making to ensure smooth delivery.

Relationship management:

- Build and maintain strong relationships with clients.

- Understand their business deeply, objectives, and challenges.

- Be the main point of escalation between the agency and the client.

- Stay abreast of industry trends, market conditions, and opportunities.

- Provide clients with strategic insights, suggestions, competitive data and innovative solutions to help them achieve an advantage.

- Work to retain existing clients by delivering exceptional service, demonstrating the value of the agency's work, and building long-term relationships.

Delivery and Operation excellence:

- To ensure quality output and suggest the right solutions to customers.

- Ensure 100% utilization of resources therefore driving efficiency.

- 100% adherence to the quality standards.

- Lower rework and wasted effort.

- Plan workloads and work schedules.

- Commitment to delivery timelines.

Business Performance :

- The Senior Account Director is responsible for ensuring that the BU delivers on revenue and margin commitments.

This includes:

- Tracking team performance.

- Analyzing performance of BU, understanding core issues and suggesting programs to alleviate issues/roadblocks.

- Driving value with quality of work and fulfillment of revenue and margin goals.

- Highlighting roadblocks /issues with executives in a regular and structured manner.

- Actively participate in new business development by identifying upsell opportunities within existing accounts and contributing to pitches and proposal for new clients.

Team management:

- Be empathetic.

- Lead and manage the entire team within the business unit.

- Provide guidance, mentorship, and support to ensure the team is working effectively and efficiently.

- Ensure good cross-functional collaboration.

- Reward and recognize efforts of team members and plan for making work fun and not another

Must Haves:

- Should have managed a revenue portfolio of at least 10-15Cr.

- Experience in B2B consulting or marketing.

- Track record of team building, scaling operations, and client growth.

- Ability to work with CXO level and global stakeholders.