Zensar Technologies - Account Manager

Job Title: Account Manager BFSI.

Location: Chennai.

Experience: 815 years.

Industry: IT Services.

Domain: BFSI (Banking, Financial Services & Insurance).

Employment Type: Full-time.

About the Role:

We are seeking a seasoned Account Manager with a strong background in BFSI and IT services to manage and grow strategic client relationships.

The ideal candidate will have a deep understanding of the BFSI domain and a proven ability to drive revenue growth through strategic account management, client engagement, and delivery oversight.

Key Responsibilities:

- Own and manage a portfolio of BFSI accounts, ensuring strong client relationships and satisfaction.

- Drive business growth by identifying opportunities for upselling and cross-selling IT services and solutions.

- Act as a trusted advisor to clients, understanding their business and technology needs.

- Collaborate with internal teams (delivery, pre-sales, solutions, marketing) to craft client-centric solutions.

- Lead contract negotiations, renewals, and SOW (Statement of Work) creation.

- Monitor and ensure the quality of service delivery, SLA adherence, and issue resolution.

- Forecast revenue and manage P&L for assigned accounts.

- Drive account planning, QBRs (Quarterly Business Reviews), and strategic initiatives with clients.

- Stay current with industry trends, regulatory changes, and emerging technologies in BFSI.

Required Skills & Qualifications:

- Bachelors degree (MBA or equivalent preferred).

- 8+ years of experience in IT Services Sales/Account Management, with a focus on the BFSI sector.

- Strong knowledge of BFSI processes, regulatory landscape, and technology ecosystems.

- Excellent relationship-building, communication, and stakeholder management skills.

- Proven track record in managing multi-million-dollar accounts and delivering consistent revenue growth.

- Ability to navigate complex client environments and engage with C-level executives.

- Familiarity with IT services such as Application Development, Cloud, Data Analytics, Digital Transformation, and Managed Services.

Preferred Qualifications:

- Experience working with Tier-1 BFSI clients.

- Exposure to global delivery models (onsite/offshore).

- Understanding of FinTech trends and digital disruption in BFSI.