Zell Education - Senior Manager - B2B Operations

About Zell:

Zell is redefining finance education by delivering globally recognized qualifications such as ACCA, CFA, CPA, and CMA through outcome-driven, industry-aligned learning. With 1.5+ lakh learners served, we partner with universities, professionals, and institutions to build scalable, high-impact academic ecosystems.

The Opportunity:

We are seeking a detail-oriented and execution-driven Leader B2B Operations to manage and streamline operations across our university partnerships. This role will be responsible for ensuring seamless program delivery, stakeholder coordination, and operational excellence across all B2B engagements. The ideal candidate has experience in B2B operations, program management, or key account operationspreferably in EdTech, education services, or professional training environments.

Key Responsibilities:

1. Program Delivery & Execution:

- Own end-to-end operational execution of B2B programs (university partnerships).

- Ensure smooth onboarding of institutional partners and learners.

- Coordinate batch launches, scheduling, faculty allocation, and academic calendars.

- Monitor program milestones, timelines, and deliverables.

2. Stakeholder Management:

- Act as the primary operations SPOC for university administrators.

- Ensure proactive communication and timely resolution of issues.

- Conduct regular review meetings with partners to ensure service excellence.

- Collaborate with Sales, Academics, Finance, and Client Experience teams to ensure alignment.

3. Operational Excellence:

- Design and implement SOPs for B2B operations.

- Track key metrics such as enrolment numbers, attendance, completion rates, partner satisfaction, and renewals.

- Improve operational efficiency through automation and CRM tools.

- Identify and mitigate operational risks proactively.

4. Reporting & Analytics:

- Prepare regular performance reports and dashboards for internal leadership and partners.

- Track revenue realization, invoicing coordination, and contract compliance.

- Use data insights to improve program performance and retention.

5. Process Improvement & Scale:

- Build scalable frameworks to support growing B2B partnerships.

- Drive continuous improvement initiatives across service delivery.

- Support expansion into new institutional and corporate segments.