Job Description:

Zelis is seeking an experienced Technical Delivery Manager (TDM) to lead delivery for our Payments Technology Product division. This role will be responsible for end-to-end delivery management, technical leadership, and stakeholder alignment across multiple product teams. The ideal candidate comes from a strong .NET engineering background, has managed large, cross-functional teams (30+ members), and has deep experience delivering scalable, secure payment platforms.

Key Responsibilities:

- Own end-to-end delivery of multiple product streams within Payments Technology.

- Drive predictable, high-quality delivery across multiple Agile/Scrum teams.

- Manage delivery plans, milestones, dependencies, risks, and mitigation strategies.

- Ensure alignment with product roadmaps, business priorities, and regulatory timelines.

- Track and report on delivery KPIs (velocity, predictability, quality, defects, SLA adherence).

Technical Leadership:

- Provide hands-on technical oversight leveraging a strong .NET / Microsoft technology stack background.

- Partner with Architects to ensure scalable, secure, and resilient payment solutions and adherence to Zelis engineering standards and best practices.

- Guide teams on modern .NET practices, microservices, APIs, cloud-native design, and DevOps.

- Support technical decision-making, design reviews, and production readiness.

Team & People Management:

- Lead and manage 30+ resources including Engineering Managers, Tech Leads, Developers, QAs, and BAs.

- Build high-performing, accountable, and motivated teams.

- Mentor Engineering Managers and Tech Leads on delivery, execution, and people leadership.

- Support hiring, onboarding, performance management, and career development.

Product & Stakeholder Collaboration:

- Act as a key bridge between Product Management, Engineering, Architecture, QA, DevOps, and Operations.

- Partner closely with Product Owners to refine backlog, prioritize features, and balance technical debt and business value.

- Communicate delivery status, risks, and dependencies to senior leadership and business stakeholders.

Payments & Compliance Focus:

- Ensure solutions meet payment industry standards, security, and compliance requirements (HIPAA, PCI, SOC2 where applicable).

- Manage integrations with external payment partners, banks, and third-party vendors.

- Drive stability, availability, and performance for mission-critical payment systems.

Required Qualifications:

- Experience: 12+ years of overall IT experience with 5+ years in a Technical Delivery Manager - Program Manager role.

- Proven experience managing large engineering organizations (30+ team members).

- Strong background delivering enterprise-scale product platforms, preferably in payments, fintech, or healthcare.

- Extensive experience in Agile - SAFe delivery models.

Technical Skills:

- Strong hands-on background in .NET, C#, ASP.NET Core, RESTful APIs, microservices, and SQL Server.

- Experience with cloud platforms (Azure preferred), CI/CD pipelines, DevOps practices, and event-driven distributed systems.

- Ability to engage deeply in architecture and design discussions.

Leadership & Soft Skills:

- Excellent people leadership and stakeholder management skills.

- Strong communication skills with the ability to influence at senior leadership level.

- Proven ability to manage complex dependencies across multiple teams and products.

- Results-driven, execution-focused, and comfortable operating in a fast-paced product environment.

Preferred Qualifications:

- Experience in Payments, FinTech, Healthcare Technology, or high-compliance environments.

- Prior experience working in Product-led organizations.

- SAFe Agilist, PMP, or Scrum certifications.

- Experience managing geographically distributed teams.