Manager - Founders Office

1. Role Summary

The Manager - Founders Office at Zappfresh acts as a strategic extension of Founder - Deepanshu Manchanda, driving high - impact initiatives, enabling faster decision - making, and ensuring execution excellence across business, operations, technology, and people. The role demands strong analytical capability, cross - functional leadership, and the ability to translate the Founder's priorities into measurable business outcomes.

2. Key Responsibilities

Strategic Planning & Business Support

- Lead strategic initiatives from ideation to execution.

- Conduct business research, financial modelling, and competitive benchmarking.

- Prepare founder - ready briefs, business reviews, and board - level presentations.

Program & Project Management

- Drive multi - functional projects across operations, supply chain, technology, HR, finance, and growth.

- Build project charters, timelines, risk registers, and governance mechanisms.

- Track progress and ensure timely closure of founder - priority tasks.

Executive Communication & Coordination

- Draft high - quality notes, speeches, and strategic documents for the Founder.

- Manage confidential information with discretion.

- Coordinate with CXOs and business heads to ensure alignment on founder directives.

Operational Excellence & Problem Solving

- Identify business gaps and propose actionable solutions.

- Build dashboards, MIS, and performance trackers.

- Ensure operational discipline and follow - through across teams.

Stakeholder Management

- Liaise with internal teams, external partners, investors, and strategic stakeholders.

- Maintain seamless communication flow and ensure timely updates to the Founder.

Debt Management & Banking Coordination

- Support the Founder and Finance team in managing debt obligations and lender relationships.

- Track all loan facilities, repayment schedules, interest servicing, and debt covenants.

- Coordinate with banks, financial institutions, auditors, and internal stakeholders.

- Maintain trackers and dashboards related to debt servicing and financial commitments.

Special Projects

- Lead pilots, new business initiatives, digital transformation projects, and strategic experiments.

- Conduct feasibility studies and build execution roadmaps.

3. KPIs

- Strategic Initiative Delivery - % of founder - priority projects delivered within agreed timelines.

- Quality of Executive Outputs - Founder/CXO rating on briefs, decks, and analyses.

- Business Impact Contribution - Quantified impact of initiatives (cost savings, revenue uplift, efficiency gains).

- Issue Resolution Speed - Average turnaround time for founder - assigned tasks.

- Cross - functional Alignment - % of initiatives with full stakeholder buy - in and timely follow - through.

- Recommendation Adoption Rate - % of strategic recommendations accepted and implemented.

4. Functional Competencies

- Strategic Insight & Foresight - Ability to anticipate business trends, connect cross - functional dots, and convert Founder priorities into actionable strategic roadmaps.

- Business Acumen & Commercial Understanding - Strong grasp of P&L drivers, unit economics, cost structures, customer behaviour, and competitive landscape to support high - quality decision - making.

- AI, Automation & Digital Enablement - Ability to leverage AI tools, automation platforms, and data systems to improve decision - making, streamline workflows, and enhance operational efficiency across Zappfresh.

- Project & Program Leadership - Capability to plan, govern, and execute multi - stakeholder projects with clarity, discipline, and measurable outcomes.

- Execution Excellence & Follow - through - Strong ownership mindset with the ability to drive founder - assigned initiatives to closure with speed, accuracy, and operational rigour.

- Stakeholder Alignment & Influence - Ability to align CXOs, business heads, and cross - functional teams, ensuring buy - in and seamless execution without formal authority.

Desired Candidate Profile

Education

- Bachelor's degree in Engineering, Commerce, Finance, Economics, Business Administration, or related disciplines.

- Postgraduate qualification in Management, Finance, Strategy, or Project Management will be preferred but is not mandatory.

Experience

- 4 - 8 years of relevant experience in Founder's Office, CEO Office, PMO, Business Excellence, Corporate Strategy, Consulting, Finance, or Operations roles.

- Proven experience in managing cross - functional projects and driving business outcomes.

- Experience in coordinating with senior leadership teams and multiple stakeholders.

- Prior experience in fast - growing startups, consumer businesses, e - commerce, FMCG, food - tech, retail, manufacturing, or logistics sectors preferred.