The Vice President, Delivery / Chief Delivery Officer (CDO) will lead Zapcoms global delivery ecosystem, driving excellence, scale, and customer success across all engagements. This role is accountable for ensuring predictable, high-quality project delivery; nurturing strong client partnerships; and building a world-class engineering and delivery organization.

You will be the strategic anchor between our customers, technology leaders, and delivery teamsensuring that execution, innovation, and business goals are tightly aligned.

Key Responsibilities

- Own end-to-end delivery across Zapcoms global footprint, ensuring consistency, predictability, and high customer satisfaction.

- Drive delivery excellence through robust governance, agile practices, quality frameworks, and proactive risk management.

- Build and scale mature delivery processes that support growth, multi-geo operations, and diverse client needs.

- Serve as the executive deliver leader for key customer accounts, building trusted partnerships with senior stakeholders.

- Understand customer strategic objectives and ensure delivery teams translate them into actionable execution plans.

- Manage escalation pathways, ensuring rapid response, clear communication, and high accountability.

- Lead, inspire, and develop a high-performing delivery organization across engineering, project management, and cross-functional teams.

- Mentor leaders, strengthen succession pipelines, and promote a culture of ownership, agility, and continuous improvement.

- Drive collaboration across product, engineering, architecture, customer success, and sales teams.

- Establish, monitor, and optimize KPIs spanning delivery health, team productivity, quality metrics, financial performance, and customer NPS.

- Continuously evolve delivery models, frameworks, tools, and automation to enhance efficiency and scalability.

- Work closely with executive leadership on business growth, market expansion, and delivery-led differentiation.

- Oversee delivery budgets, project financials, resource allocation, and capacity planning.

- Ensure optimal utilization, cost efficiency, and strong delivery margins without compromising customer success.

Requirements

- 15+ years of progressive experience in software delivery, with 5+ years in senior leadership roles overseeing large-scale, multi-geo programs.

- Proven success in IT services or consulting environments driving complex delivery portfolios.

- Deep expertise in SDLC, Agile frameworks, DevOps practices, cloud delivery, and modern engineering methods.

- Strong executive presence with excellent communication, stakeholder management, and problem-solving skills.

- Demonstrated ability to scale delivery organizations, build strong teams, and drive transformation.

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