The Vice President, Delivery / Chief Delivery Officer (CDO) will lead Zapcoms global delivery ecosystem, driving excellence, scale, and customer success across all engagements. This role is accountable for ensuring predictable, high-quality project delivery; nurturing strong client partnerships; and building a world-class engineering and delivery organization.

You will be the strategic anchor between our customers, technology leaders, and delivery teamsensuring that execution, innovation, and business goals are tightly aligned.

Key Responsibilities

- Own end-to-end delivery across Zapcoms global footprint, ensuring consistency, predictability, and high customer satisfaction.

- Drive delivery excellence through robust governance, agile practices, quality frameworks, and proactive risk management.

- Build and scale mature delivery processes that support growth, multi-geo operations, and diverse client needs.

- Serve as the executive deliver leader for key customer accounts, building trusted partnerships with senior stakeholders.

- Understand customer strategic objectives and ensure delivery teams translate them into actionable execution plans.

- Manage escalation pathways, ensuring rapid response, clear communication, and high accountability.

- Lead, inspire, and develop a high-performing delivery organization across engineering, project management, and cross-functional teams.

- Mentor leaders, strengthen succession pipelines, and promote a culture of ownership, agility, and continuous improvement.

- Drive collaboration across product, engineering, architecture, customer success, and sales teams.

- Establish, monitor, and optimize KPIs spanning delivery health, team productivity, quality metrics, financial performance, and customer NPS.

- Continuously evolve delivery models, frameworks, tools, and automation to enhance efficiency and scalability.

- Work closely with executive leadership on business growth, market expansion, and delivery-led differentiation.

- Oversee delivery budgets, project financials, resource allocation, and capacity planning.

- Ensure optimal utilization, cost efficiency, and strong delivery margins without compromising customer success.

Requirements

- 15+ years of progressive experience in software delivery, with 5+ years in senior leadership roles overseeing large-scale, multi-geo programs.

- Proven success in IT services or consulting environments driving complex delivery portfolios.

- Deep expertise in SDLC, Agile frameworks, DevOps practices, cloud delivery, and modern engineering methods.

- Strong executive presence with excellent communication, stakeholder management, and problem-solving skills.

- Demonstrated ability to scale delivery organizations, build strong teams, and drive transformation.

Pro

Follow Up

Didn’t find the job appropriate? Report this Job

Posted By

HR at ZapCom Solutions Pvt Ltd

Last Active: 03 December 2025

Job Views:
271

Applications: 134

Recruiter Actions: 0

Posted in

IT & Systems

Job Code