- As an Founder's office (AI solutions team) at Zamp, you will act as the "Customer CEO", owning the success and expansion of strategic enterprise customer accounts.
- You will drive end-to-end solutioning of AI and automation opportunities, delivering measurable value at speed while collaborating with product, engineering, and cross-functional teams.
- This is a highly strategic and hands-on role requiring deep customer empathy, strong business judgment, and the ability to orchestrate complex solutioning efforts across multiple stakeholders.
Key Responsibilities:
- Be the primary owner of enterprise customer success and growth, driving automation-led transformation.
- Identify, shape, and deliver high-impact automation opportunities across customer functions.
- Lead cross-functional execution spanning onboarding, solution design, implementation, and post-go-live optimization.
- Serve as the connective tissue between product, engineering, and customer stakeholders to ensure aligned outcomes.
- Consistently push for speed-to-value accelerating timelines from solution design to deployment.
- Navigate ambiguity and drive structure in complex, multi-stakeholder enterprise environments.
Must-Have Skills:
- Customer-first mindset with a passion for delivering outstanding customer experience.
- Strong first-principles problem-solving and solutioning capability.
- Executive presence with excellent written and verbal communication skills.
- Proven ability to drive cross-functional alignment and outcomes.
- Business ownership mindset with comfort in high-growth, fast-paced, and ambiguous environments.
Good-to-Have Skills:
- Experience in enterprise SaaS implementations.
- Familiarity with automation and AI-driven transformation projects.
- Exposure to finance operations, procurement, compliance, or enterprise operational workflows (especially in banks, GCCs, or large corporates).
Ideal Background:
- Management consultants with 3-5 years post-MBA experience, preferably as Engagement Managers or Project Leads.
- Big 4 consultants (4-5 years) who've led AI or SaaS transformation projects with C-level stakeholders.
- Customer success and solutioning professionals from Enterprise SaaS firms who serve enterprise customers.
- Solutioning leads at GCCs managing complex stakeholder landscapes.
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