Description:

1. Forecast Accuracy (FA)

Formula: |(Forecast Actual) / Actual| 100

Purpose: Measures how accurately demand is predicted.

Target: 85% accuracy (depends on product category).

2. Forecast Bias

Formula: (Forecast Actual)

Purpose: Identifies consistent over-forecasting or under-forecasting trends.

Target: Close to zero (balanced forecast).

3. Inventory Turnover

Formula: Cost of Goods Sold / Average Inventory

Purpose: Measures how efficiently inventory is managed.

Target: Higher turnover indicates better inventory management.

4. Customer Service Level (CSL)

Formula: (Orders Fulfilled / Orders Received) 100

Purpose: Measures product availability against customer demand.

Target: 95%.

5. Stock-Out Rate

Formula: (Stock-Out Incidents / Total Demand) 100

Purpose: Tracks lost sales opportunities due to lack of stock.

6. Slow-Moving and Obsolete (SLOB) Inventory %

Purpose: Tracks the proportion of non-moving or expired stock.

7. Demand Plan Adherence

Purpose: Evaluates how closely execution (production/supply) follows the demand plan.

8. Forecast Value Add (FVA)

Purpose: Measures the effectiveness of forecast adjustments vs. statistical baseline.

Demand Planner Job Description (JD):

Position Title: Assistant Demand Planning Manager / Demand Planning and S&OP Leader

Department: Supply Chain / Planning

Key Responsibilities:

- Develop and maintain the monthly demand forecast by product, customer, and region.

- Analyze historical sales trends, seasonality, and market intelligence to improve forecast accuracy.

- Conduct S&OP (Sales & Operations Planning) meetings with sales, marketing, and production teams.

- Monitor forecast accuracy and bias, and take corrective actions.

- Collaborate with the supply planning team to align production and inventory with demand.

- Manage and report KPI dashboards (forecast accuracy, service level, inventory days).

- Support new product introductions with demand assumptions and rollout planning.

- Identify risks and opportunities in the demand plan and recommend mitigation strategies.

- Conduct S&OP (Sales & Operations Planning) meetings with sales, marketing, and production teams.

- Monitor forecast accuracy and bias, and take corrective actions.

- Collaborate with the supply planning team to align production and inventory with demand.

- Manage and report KPI dashboards (forecast accuracy, service level, inventory days).

- Support new product introductions with demand assumptions and rollout planning.

- Identify risks and opportunities in the demand plan and recommend mitigation strategies.

- Ensure data integrity in the planning system (SAP, O9, APO, or Excel-based models).

Required Skills and Qualifications:

- Bachelors degree in Supply Chain, Business, or Industrial Engineering.

- 3-5 years of experience in demand planning or forecasting.

- Strong analytical and Excel/ERP system skills.

- Good communication and cross-functional coordination abilities.

- Knowledge of S&OP processes and statistical forecasting methods is an advantage.