Location: Delhi NCR

Company: Yes Madam

Role Overview:

We are looking for an entrepreneurial and execution-focused Operations Head to lead and scale the category at Yes Madam. This role will own end-to-end category performance including partner ecosystem, service quality, pricing, training, Inventory Management, Machine Maintenance, Procurement Plans and P&L.

You will work closely with Business Head, Admin, Purchase, product, and growth teams to build a high-quality, scalable, and profitable business.

Key Responsibilities:

1. Category Operations ownership & P&L.

- Own the category revenue, margins, and cost optimization, Timely Deliveries.

- Drive growth while maintaining service quality and customer satisfaction

- Identify levers to improve unit economics and profitability

2. Partner Management (Supply Side)

- Build and manage relationships with Laser partners/vendors

- Onboard high-quality partners and ensure consistent service standards

- Negotiate commercials, payouts, and SLAs

- Solve for partner-side escalations and retention

3. Product & Service Launches

- Lead end-to-end launch of new services / variants / Cities.

- Continuously innovate on service offerings based on customer insights and market trends

4. Training & Quality Control

- Design and implement training programs.

- Ensure standardization of service delivery across locations

- Conduct audits and build quality benchmarks

- Improve NPS, reduce complaints, and drive repeat usage

5. Pricing & Monetization

- Define pricing strategy based on demand, competition, and unit economics

- Run experiments on pricing, bundling, and offers

- Balance affordability with margin targets

6. Operations & Execution

- Drive daily operations - availability, service fulfillment, cancellations, and reschedules

- Work closely with demand and supply teams to ensure high service levels

- Build SOPs and processes for scale

7. Data & Performance Management

- Track key metrics: conversion, repeat rate, utilization, partner productivity, and customer satisfaction

- Use data to identify gaps and drive continuous improvement

- Build dashboards and reporting for leadership

Ideal Candidate Profile:

- 8-10 years of experience in operations, category management, or marketplace businesses

- Experience in beauty, wellness, or service marketplaces is a strong plus

- Strong understanding of P&L, pricing, and unit economics

- Proven ability to manage partners/vendors at scale

- Strong execution mindset with attention to detail

- Data-driven decision-making ability

- Excellent stakeholder management skills

What Success Looks Like:

- laser becomes a high-growth, high-retention category

- Strong partner network with consistent service quality

- Improved NPS and repeat usage

- Healthy contribution margins and scalable unit economics.