Product Leadership:
- Lead and mentor Product Managers across Customer App and Service Partner products.
- Establish high standards for product management, ownership and execution.
- Build a culture of accountability, customer obsession and continuous improvement.
Business Ownership:
- Own the health and performance of key business funnels, including customer acquisition, booking, fulfilment, partner onboarding, partner productivity, customer and partner experience, retention and cancellations.
- Ensure every product initiative is aligned to measurable business outcomes.
Product Excellence:
- Drive high-quality product thinking, prioritization and PRDs.
- Spearhead product reviews, design reviews, release readiness, acceptance criteria and post-release metrics.
- Continuously improve product quality and execution standards.
Data-driven Product Management:
- Drive data-backed product decisions through funnel analysis, feature success measurement, root cause analysis and experimentation.
- Identify opportunities and recommend product improvements based on customer and business insights.
Stakeholder Management:
- Partner closely with Business, Operations, Engineering, Design and CX teams.
- Drive problem discovery, evidence-based prioritization and proactive stakeholder communication.
Success Measures:
- Improved product quality and PRD standards.
- Better predictability and release quality.
- Improved customer and partner funnel metrics.
- Higher feature adoption and measurable business impact.
- Faster issue resolution through proactive RCA.
- Stronger stakeholder confidence and reduced operational escalations.
- Improved capability and ownership of Product Managers.
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