Role : Head Aesthetic Clinics & Strategy

Location : Noida

Reports to : Founders

Role Type : Leadership | 0-1 and 1-10 scale role

About Yes Madam :

Yes Madam is India's leading at-home salon and beauty services platform, delivering professional beauty experiences at customers' doorsteps. As we scale aggressively, we are looking for a seasoned strategy leader to drive our next phase of growth.

As Yes Madam is entering its next phase of growth by expanding into offline aesthetic clinics and salon formats, while simultaneously building new revenue verticals and strategic growth initiatives, we are looking for a high-caliber business leader who can combine strategic thinking with operational execution to build and scale these businesses.

This is a mini-CEO mandate with full business ownership across platforms and categories where the candidate will be fully responsible for growing the brands, driving revenue, owning end-to-end P&L, profitability, and expansion strategy.

Role Mandate :

This role will own both : Corporate Strategy & Growth and Offline Business Units (Aesthetic Clinics). The mandate is to design the business models, launch and scale the units, and drive profitability with strong unit economics.

Core Responsibilities :

A - Corporate Strategy & Growth Leadership :

- Own and drive the company's long-term and annual strategic roadmap, including market expansion, new revenue streams, and competitive positioning.

- Manage and optimize P&L across business verticals, with a sharp focus on unit economics and the path to profitability.

- Identify and build new revenue verticals - including B2B (corporate wellness, events, partnerships) and offline/retail expansion.

- Lead geographic expansion strategy into new cities and Tier-2 markets.

- Build and institutionalize process-driven operating workflows to improve service quality and partner/customer retention.

- Establish KPI frameworks and lead data-driven decision-making across functions.

B - Offline Business Units (Aesthetic Clinics) :

1. Strategy & Model Ownership :

- Define & institutionalize business model and rollout strategy for clinics.

- Design & own scalable unit economics and operating models.

- Ensure clinics operate as health-focused institutions rather than cosmetic salons.

- Scout for locations to open salons & clinics.

2. Clinical & Protocol Leadership :

- Design standardized treatment protocols and service frameworks.

- Ensure ethical and outcome-driven clinical practices.

- Build a strong clinical governance structure.

- Ensure compliance with medical and regulatory standards.

3. Doctor & Talent Strategy :

- Hire and manage dermatologists, therapists and clinical staff.

- Reduce dependency on individual practitioners through strong protocol-driven care.

- Build scalable hiring and training systems as well as certification programs.

4. Unit Economics & Expansion :

- Own clinic P&L and breakeven models.

- Lead APCO rollout strategy.

- Decide scale, pause, or shutdown decisions.

- Define positioning across premium / mid-market formats.

- Build standardized service menus, pricing, and experience frameworks.

5. YesMadam Integration :

- Integrate home scalp analysis to clinic funnel.

- Ensure clinics increase YesMadam LTV.

- Collaborate on EMR and data systems.

6. Brand & Trust Stewardship :

- Avoid gimmicks, discounts, and miracle claims.

- Position the clinic brand as Indias most trusted hair health platform.

- Build a strong trust-based consumer brand.

- Design premium patient/customer journeys.

- Drive retention through outcomes and experience.

Ideal Candidate Profile :

- 12 - 18 years of experience in high-growth, tech-enabled consumer businesses (marketplace, D2C, or services sectors) preferably with experience in dermatology, trichology, or healthcare clinics.

- Experience scaling multi-location clinic models.

- Strong balance of clinical integrity and business thinking.

- Prior experience building new business verticals from scratch and driving revenue diversification.

- Deep understanding of unit economics, burn management, and building toward EBITDA positivity.

- MBA from a premier institution preferred; strong analytical and first-principles thinking.

Success Metrics :

- Clinic PMF achieved.

- Target revenue/sq-ft productivity.

- Predictable program conversion rates.

- Reduced doctor dependency risk.

- Scalable clinic playbook ready.