Yes Madam Reviews by Employees

Customer Care Executive

Laser Technician

CLM (Customer Lifecycle Management) Retention Job Description: We're looking for a strategic, customer-obsessed retention leader to drive lifecycle marketing at YES MADAM. As Head of CLM, you'll craft data-driven journeys that keep customers engaged, loyal, and coming back for more. This is your chance to lead retention at scale and build a world-class CLM engine. Key Responsibilities: Retention & Lifecycle Strategy: - Build full-funnel lifecycle journeys to drive onboarding, engagement, reactivation & loyalty. - Use customer data to design lifecycle triggers and interventions for maximum LTV. Customer Insights & Personalization: - Lead segmentation, cohort analysis, and journey mapping to unlock personalized retention. - Launch A/B tests, track engagement KPIs, and optimize campaign performance . MarTech & Automation: - Own CLM tech stack: CDP, CleverTap, Meta Ads, APIs, CRM integrations & more . - Build dynamic audience journeys with real-time automation . Cohort-Based Pricing & Monetization: - Launch membership and subscription models for various user segments . - Drive ARPU growth with cohort-specific monetization strategies . Cross-Functional Collaboration: - Work with product, ops, growth & creative teams to deliver seamless experiences . - Roll out regional campaigns and hyperlocal interventions . Performance & Reporting: - Own KPIs: retention (7/30/90), ARPU, repeat rate, churn, CLTV . - Present monthly dashboards and growth insights to leadership . What Were Looking For: - 7 to 12 years of experience in retention marketing, CLM, or lifecycle growth . - Proven record in improving retention & CLV through structured programs . - Strong in analytics, experimentation, and marketing automation tools . - Leadership & stakeholder management experience . Bonus Points If You Have: - Increased repeat retention by 3050% through lifecycle programs . - Built CDP or led martech integrations end-to-end . - Drove hockey-stick growth during flagship events . - Recognized in industry awards (e.g. ET 30 Under 30, internal leadership awards) . Why Join YES MADAM? Were reimagining beauty and wellness at home . As the CLM Head Retention, you'll lead mission-critical growth, own lifecycle experiences, and directly impact revenue and loyalty. Come build with us!

Noida

Yes Madam - Customer Lifecycle Management Role 

Job Description for Yes Madam - Customer Lifecycle Management Role  in YesMadam  in  Noida for (7-10) years of experience. Apply Now!