Company Description:

YES BANK is a leading private sector bank in India, renowned for its innovative, transparent, and customer-centric approach to banking. Operating across Retail, MSME, and Corporate banking sectors, the bank provides a full range of financial services through over 1,200 branches nationwide. Known for pioneering technology-driven solutions, YES BANK processes one in three UPI transactions in the country, reflecting its significant role in India's digital payment ecosystem. Committed to sustainability and empowering growth, YES BANK fosters long-term relationships with customers, promotes financial security, and strives to create a positive societal and environmental impact. Joining YES BANK means becoming part of a dynamic team dedicated to shaping the future of banking.

Role Description:

SECTION I: BASIC INFORMATION

Job Title: Branch Manager

Functional Title: Branch Manager

Grade: Manager / Sr. Manager / AVP

Management Band: Junior

Business Unit: Emerging Branch Banking

Division: Emerging Branch Banking

Department: Emerging Branch Banking

Location: PAN

Reporting to: Cluster Head

No. of Direct Reports: 4 - 5

SECTION II: ROLE SUMMARY:

The role holder is responsible for achieving all Branch related targets. The role holder must also demonstrate strong knowledge of banking processes and regulatory requirements and ensure compliance for the same. The incumbent must deploy effective risk management mechanisms to minimize risk exposure while driving sustained revenue generation and liabilities mobilization at the branch level.

SECTION III: KEY RESPONSIBILITIES/ ACCOUNTABILITIES:

Core Responsibilities:

Strategy & P&L Management:

- Maintains the Profit and Loss statement and Balance Sheet for the branch

- Executes the Branch Strategy in line with the overall Branch Banking strategy for the bank

- Sustained revenue generation for the branch through cross sell of TPP, RA and BB products

- Liabilities mobilization through CASA portfolio growth in the Branch Catchment

Superior and Consistent Customer Service:

- Ensures Efficient complaint management within specified TATs

- Drives high service scores

- Conducts customer engagement programs and marketing events

- Ensures proper implementation of CRM by the Sales, Relationship & BSD departments and to be reviewed at every interval

Strengthening Systems, Controls and Processes:

- Ensures Upkeep of the Branch and ATM and raises issues if required

- Liaises with respective teams for effective and efficient Fraud Management within the cluster

- Ensures branch compliance with Bank's policies and processes

Ensures timely submission of MIS reports:

- Ensures safety and security of Bank and customer's assets

- Ensures Audit related deliverables both internal and external are met as per the prescribed norms

- Ensures Role clarity to employees in the branch and manage attrition

Performance Management:

- Tracks and monitors daily productivity and book movement of the branch

- Partners with the HCM Business partner for periodic review of performance of executives in the Branch and identify training needs if required