YASH Technologies - Project Lead - PMO

Description:

Key Responsibilities:

Operational Management & Governance:

- Ensure all operations are conducted in a cost-effective, efficient, and compliant manner.

- Develop, implement, and continuously improve operational management systems, processes, and best practices.

- Support the organization in achieving strategic and operational objectives through effective project and program oversight.

- Ensure all processes and operations remain legally and organizationally compliant.

- Oversee budget planning, financial forecasting, and profitability improvement initiatives.

Performance & Quality Management:

- Define and monitor key performance indicators (KPIs) for operational efficiency and project delivery.

- Conduct quality control checks and ensure adherence to performance standards across teams.

- Identify and implement strategies to enhance customer satisfaction and service quality.

- Perform data-driven analysis of operations to identify gaps, risks, and improvement opportunities.

Process Optimization:

- Build and optimize business processes aligned with company goals and growth plans.

- Measure and improve the efficiency and effectiveness of internal systems and procedures.

- Oversee and document operational procedures for audit and third-party monitoring.

- Ensure smooth change management and clear communication of process or policy updates to all stakeholders.

People & Resource Management:

- Lead and coordinate cross-functional teams and project initiatives within the PMO framework.

- Review workloads, resource utilization, and manpower to ensure timely and quality delivery.

- Ensure employee engagement and operational effectiveness through a positive and efficient work environment.

- Support all business functions in achieving collaborative, goal-driven operations.

Compliance & Risk:

- Ensure all health, safety, and regulatory requirements are followed across operations.

- Maintain and review documentation required for compliance and audit purposes.

- Identify risks in operational workflows and develop mitigation strategies.

Required Skills & Experience:

- 8-10 years of experience in Operations Management, PMO, or Project Governance roles.

- Proven ability to implement operational strategies and streamline business processes.

- Strong understanding of financial management, including budgeting, cost control, and forecasting.

- Proficiency in defining and tracking KPIs and performance metrics.

- Excellent analytical, organizational, and problem-solving skills.

- Ability to work collaboratively with cross-functional teams and senior leadership.

- Strong communication and stakeholder management skills.

Preferred Qualifications:

- Bachelors or Masters degree in Business Administration, Operations Management, or a related field.

- PMP, PRINCE2, or PMO certification preferred.

- Experience working in a PMO as a Service or shared services environment is a plus.

- Familiarity with tools such as MS Project, JIRA, Confluence, Power BI, or other PMO management tools.