XpressBees - Associate Director/Director - Operations

Description: Associate Director/Director - Reverse Logistics

Location: Delhi NCR/ Pune

Role Overview:

We are looking for a seasoned Operations Leader to lead the overall operations for the Reverse Logistics function at XpressBees. This role will own end-to-end operational performance across all reverse logistics hubs, drive regional accountability, and ensure scalability with high efficiency. The ideal candidate comes from the logistics/3PL ecosystem and has deep experience in managing large-scale ground operations, especially building and managing a strong rider/delivery associate network.

Key Responsibilities:

Operations Ownership

- Own performance metrics across all Reverse Logistics hubs (Dedicated/ Combined hubs).

- Drive SLAs, TAT, cost efficiency, and quality benchmarks.

- Ensure consistent execution of SOPs across regions.

Regional Accountability

- Establish strong governance with regional/state heads.

- Drive performance reviews, audits, and corrective actions.

- Build a culture of ownership and accountability across the network.

Network & Rider Ecosystem

- Build and scale a reliable rider/delivery associate network.

- Improve rider productivity, retention, and utilization.

- Drive partner/vendor performance and onboarding strategies.

Process Excellence & Scale

- Identify process gaps and implement scalable solutions.

- Optimize hub operations, routing, and load balancing.

- Leverage tech and data to drive efficiency and decision-making.

Stakeholder Management

- Work closely with Product, Tech, HR, and Finance teams.

- Collaborate with central leadership on capacity planning and expansion.

- Manage vendor and partner ecosystems effectively.

Experience:

- Experience: 9+ years in operations, preferably in logistics / 3PL / e-commerce supply chain.

- Proven experience managing large, multi-city operations.

- Strong background in last-mile / reverse logistics/rider network management.

- Demonstrated ability to scale operations efficiently.

- Experience in handling hub-based operations and regional teams.

- Strong analytical mindset with data-driven decision-making.

Must-Have Skills:

- Operations management at scale.

- Rider/delivery network building & optimization.

- Team leadership across geographies.

Other Requirements:

- Immediate/short notice joiners preferred.

- Willingness to travel extensively across hubs.