About the Role:

This is a Junior Category Manager role to support operational execution across multiple categories including Flights, Hotels, Experiences, Miles Exchange, Mobile Recharges & eSIM, Lounges, and Charity categories.

The role is heavily operations-focused and requires strong Excel skills, high ownership, structured documentation, and excellent follow-up discipline.

You will ensure seamless daily operations, support supplier coordination, and provide data-driven visibility to the category team.

Key Responsibilities:

1. Daily Operations & Category Tracking

- Track daily orders, category performance, outages, success rates, and product availability.

- Maintain organized and accurate trackers for each category.

- Flag operational risks or deviations early.

Excel-Based Analysis & Reporting:

- Run basic pricing checks, competitor/marketplace benchmarking, and margin visibility.

- Prepare daily, weekly, and monthly performance reports for leadership.

- Support pricing initiatives and margin improvement exercises using Excel.

Pricing & Margin Audits:

- Conduct periodic pricing audits across categories to ensure competitiveness.

- Check margin leakages, FX variances (where applicable), and pricing anomalies.

- Maintain updated records of pricing, historical changes, and commercial terms.

Vendor Onboarding & Consolidation:

- Coordinate with suppliers for pricing updates, outages, replenishments, and basic operational needs.

- Support new vendor onboarding by collecting documents, completing checklists, and coordinating with internal teams.

- Assist in vendor consolidation by comparing pricing, SLAs, margins, and overall performance, and preparing simple summary sheets.

Internal Coordination (Product, Tech, Catalog & Finance):

- Raise JIRA/Freshdesk tickets for pricing or catalog issues and maintain a simple tracker of open items coordinating for closures.

- Coordinate with Product, Tech, Catalog, and Finance teams for daily operational needs and timely updates to support smooth category operations.

- Escalate blockers with clear context and support category-related updates such as pricing changes or new supplier tasks.

Required Skills & Competencies:

Technical Skills:

- Strong Excel skills (Filters, Pivots, VLOOKUP/XLOOKUP, generic data organisation formulas, etc.

- Ability to analyse pricing sheets, compare with marketplaces, and finalize trending/best- selling SKUs across markets.

- Comfortable working with large data sets and simplify data for reporting.

Operational Skills:

- Highly organized and process-oriented.

- Strong follow-up & documentation discipline.

- Ability to juggle multiple tasks across categories.

Communication Skills:

- Clear verbal and written communication.

- Ability to work with vendors and internal teams professionally.

- Strong reporting habits and clarity in escalations.

Experience:

- 3 to 5 years in category operations, e-commerce, travel tech, digital rewards, or similar roles.

- Global loyalty/e-commerce experience is a big plus.

- Exposure to supplier coordination and pricing work is a plus.

- Immediate joiners preferred.