Business Head - Vishwajyoti High School

Function: Business Leadership / P&L Ownership

Role Overview:

We are looking for an experienced and highly entrepreneurial Business Head to take complete ownership of the High School segment and the Preschool business.

This is a business leadership role with end-to-end P&L ownership, where the individual will be responsible not only for driving revenue and profitability but also for strengthening the overall customer experience, operational excellence, people capability and growth of the business.

The role is ideal for someone who thinks like a business owner, someone who can look beyond a defined functional role, identify opportunities and gaps across the business, and drive interventions that create measurable impact.

Key Responsibilities

1. End-to-End P&L & Business Ownership:

- Take complete ownership of the business P&L, including revenue, costs, profitability and growth.

- Develop and execute strategies to achieve business and financial objectives.

- Identify key revenue and profitability levers and drive initiatives to improve overall business performance.

- Monitor business performance through relevant metrics and take timely corrective actions.

- Work closely with leadership to define growth priorities, budgets and business plans.

2. Customer Lifecycle & Revenue Conversion:

- Develop a deep understanding of the complete customer/parent lifecycle, from initial enquiry and discovery to centre visits, counselling, admission, onboarding and retention.

- Map customer touchpoints and identify gaps or drop-offs across the journey.

- Drive initiatives to improve lead-to-visit, visit-to-admission and overall conversion rates at the centre/outlet level.

- Use customer insights and business data to identify opportunities for improving acquisition, engagement and retention.

- Partner with sales, marketing and centre teams to create a seamless and high quality customer journey.

3. Centre / Outlet Experience:

- Own the overall experience delivered across centres and ensure consistency with the brand promise.

- Drive improvements in the look, feel, hygiene, presentation and overall environment of the outlets.

- Ensure that staff grooming, communication and parent interaction standards are consistently maintained.

- Identify gaps in the customer and child experience and implement corrective measures.

- Continuously benchmark the experience against evolving customer expectations and industry standards.

4. Operations & Execution:

- Build, strengthen and drive centre-level operational processes and systems to ensure efficiency and consistency.

- Step into outlet-level operations wherever required to understand challenges and drive improvements.

- Identify operational bottlenecks and develop scalable solutions.

- Ensure centres are adequately equipped, staffed and operationally ready to deliver the expected customer experience.

- Create strong accountability at the centre level through clearly defined KPIs and performance mechanisms.

5. People, Capability & Culture:

- Build a high-performing team with the right capability, ownership and customer orientation.

- Identify capability gaps across centre teams and drive appropriate training, coaching and development interventions.

- Establish clear performance expectations and accountability across teams.

- Develop future leaders and create a culture of ownership, execution and continuous improvement.

- Ensure that teams are aligned to the overall business objectives rather than operating in functional silos.

6. Business Improvement & Cross-Functional Leadership:

- Take ownership of initiatives that can improve the business, irrespective of whether they fall within a traditional functional boundary.

- Work across Sales, Marketing, Operations, HR, Finance and other functions to solve business problems.

- Identify opportunities to simplify processes, improve efficiency, reduce costs and enhance customer experience.

- Challenge existing ways of working and introduce new ideas, processes and practices where required.

- Translate business challenges into actionable initiatives and drive them through to execution and measurable outcomes.

7. Growth & Scale:

- Develop and execute an ambitious growth agenda for the business.

- Identify new opportunities for revenue growth, market expansion, customer acquisition and business scalability.

- Evaluate what is working across centres and create mechanisms to replicate successful practices at scale.

- Bring an entrepreneurial mindset to identifying opportunities and solving challenges.

- Continuously look at how the business can become larger, stronger, more profitable and more differentiated.

What We Are Looking For:

We are looking for someone who is commercially strong, hands-on and highly execution-oriented, with the ability to look at the business holistically.

The ideal candidate should:

- Have experience managing a business, P&L or a large business unit.

- Be comfortable balancing growth, profitability, customer experience and operations.

- Have strong commercial and analytical thinking.

- Be comfortable working in a fast-paced and entrepreneurial environment.

- Have the ability to influence and work across multiple functions.

- Be highly hands-on and willing to get into the details when required.

- Have a strong bias for action and ownership.

- Think beyond a conventional job description and proactively identify what the business needs.

- Be ambitious, growth-oriented and excited by the opportunity to build, transform and scale a business.

The Opportunity:

This is not a conventional functional leadership role. The individual will have the opportunity to shape the business, influence the customer experience, build stronger operations and directly impact revenue and profitability.

We are looking for someone who can think and operate like a Business Owner - someone who sees a problem, takes ownership of it and drives it to resolution.