Wuerth Industrial Services - Quality Analyst

Description:

Job Title: Quality Analyst

Experience Required: 4-5 Years

Job Summary:

We are seeking a detail-oriented and analytical Quality Analyst with 4-5 years of experience to join our team. The ideal candidate will be responsible for conducting process audits, analyzing quality metrics, identifying improvement opportunities, and collaborating with cross-functional teams to enhance overall process efficiency and compliance.

Key Responsibilities:

Audit & Quality Monitoring

- Calculate audit sample size based on predefined methodology and business requirements.

- Execute process audits as per the defined audit plan and schedule.

- Document audit observations in the audit tracking file with accuracy and clarity.

- Generate comprehensive audit reports and share insights with relevant stakeholders.

Analysis & Reporting

- Analyze root causes and trends of errors and quality scores.

- Share detailed observations and insights with the QMS Consultant and Operations team.

- Identify recurring issues and recommend corrective actions.

Feedback & Communication

- Provide constructive feedback to users based on audit findings.

- Document feedback via email or audit sheets as per process requirements.

- Conduct feedback sessions to promote quality awareness in collaboration with the QMS Consultant.

Process Improvement & Collaboration

- Identify and suggest process improvements based on audit outcomes.

- Ensure calibration between operations and audit teams to maintain consistency in process understanding.

- Actively participate in process-related trainings and daily team meetings to stay updated on process changes.

Skills & Competencies:

- Strong analytical and problem-solving skills.

- Excellent communication and interpersonal skills.

- Proficiency in MS Excel, audit tools, and reporting dashboards.

- Ability to work independently and collaboratively in a team environment.

- Attention to detail and commitment to quality.

Preferred Qualifications:

- Masters degree in any discipline.

- Certification in Quality Management Systems (e.g., ISO, Six Sigma) is a plus.

- Prior experience in process audits and quality analysis in a BPO/KPO or similar environment.