Wuerth Industrial Services - Key Account Manager

Description:

Job Title: Key Account Manager

Department: Sales/Business Development

Reports To: Regional Sales Manager/Sales Head

About Wuerth:

Job Summary:

Key Responsibilities:

- Act as the primary point of contact between the customer and internal teams.

- Understand client requirements and offer solutions from Wuerths product and service portfolio.

- Identify cross-selling and up-selling opportunities to grow account revenue.

- Monitor customer performance, usage trends, and satisfaction metrics.

- Negotiate contracts, pricing, and terms in line with company policy.

- Collaborate with logistics, supply chain, and technical support teams to ensure smooth delivery and service.

- Maintain accurate records of account activities, forecasts, and reports in CRM.

- Ensure timely payment collection and resolve any commercial disputes.

- Conduct regular review meetings with clients and prepare strategic account plans.

- Stay updated on industry trends, competitor activities, and customer dynamics.

Key Skills & Competencies:

- Strong customer focus with problem-solving abilities.

- Proactive, self-driven, and target-oriented.

- Analytical mindset and negotiation skills.

- Proficiency in MS Office and CRM tools.

Qualifications & Experience:

- 5-8 years of experience in B2B industrial sales or key account management.

- Experience in managing large clients in manufacturing, automotive, or similar industries.

- Familiarity with SAP/ERP and C-Parts management is an added advantage.