Role: Business Development (Relocations)

To drive business growth by acquiring new customers, strengthening client relationships, and achieving branch sales and profitability targets through effective business development and customer service.

JOB DESCRIPTION

SBU: Writer Relocations

Department: India Mobility

Role: Business Development

Location: Ahmedabad & Mumbai

KEY RESPONSIBILITIES

- Drive business development initiatives by generating leads, managing enquiries, preparing quotations, proposals, and presentations, and supporting the closure of relocation business opportunities in line with branch sales targets.

- Build, develop, and maintain strong relationships with prospective and existing customers to enhance customer acquisition, retention, and long-term account growth.

- Coordinate with Pricing, Move Management, Operations, and other internal stakeholders to ensure timely quotations, seamless service delivery, contract execution, and resolution of customer requirements.

- Manage customer interactions by understanding relocation needs, providing appropriate solutions, handling queries and escalations, and ensuring a high level of customer satisfaction throughout the service lifecycle.

- Support sales activities through regular client follow-ups, sales meetings, presentations, commercial discussions, and proactive customer engagement to strengthen market presence.

- Maintain and monitor sales pipelines, opportunity trackers, dashboards, customer records, and business development reports to ensure accurate reporting and effective opportunity management.

- Prepare and analyze sales performance reports, enquiry status, business wins/losses, market feedback, customer insights, and competitor information to support business planning and decision-making.

- Ensure compliance with company SOPs, internal processes, reporting requirements, and support coordination for invoicing, receivables follow-up, and collections as per company guidelines.

- Assist in resolving operational and customer/agent escalations by coordinating with cross-functional teams to ensure timely and effective issue resolution.

- Identify opportunities to improve business performance, customer experience, operational efficiency, and market penetration while contributing to the overall growth and profitability of the branch.

QUALIFICATION

- MBA/PGDM in Marketing or an equivalent postgraduate qualification.

EXPERIENCE

- 3 - 6 years of relevant experience in BD and sales, Relocations industry preferable; or demonstrated achievement in relationship-based service industry like logistics, hospitality, etc.

- Prior experience in sales, business development, or client relationship management roles.

- Should have experience in leading or managing a sales team for at least 3 years.

- Experience in customer handling, key account management, and business coordination will be an added advantage.

COMPETENCIES REQUIRED

TECHNICAL COMPETENCIES

- Knowledge of Business Development & Sales Processes

- Knowledge of Relocation / Logistics Industry Operations

- Knowledge of Quotation Preparation & Pricing Coordination

FUNCTIONAL COMPETENCIES

- Business Development & Lead Generation (Level 4)

- Proposal, Quotation & Commercial Management (Level 3)

- Customer Relationship Management (Level 4)

- Cross-functional Coordination (Level 3)

- Sales Negotiation & Closing (Level 3)

- Sales Pipeline Management & Reporting (Level 3)

- Communication Skills (Level 4)

ORGANIZATIONAL SUSTAINABILITY MANDATE

Writer Corporation believes in creating value for future generations by creating opportunities for and supporting social welfare initiatives and adopting sustainable measures as part of our pledge to protect our planet.