Description:

- Own the governance and ongoing improvement of processes within a designated employee lifecycle journey (portfolio).

- Enable end-to-end process governance, optimization, and continuous improvement across the people lifecycle.

- Implement the vision and strategic direction for end-to-end process management.

- Project manage and report on execution of process strategy and improvement initiatives.

- Develop business cases to quantify the impact of process strategic initiatives.

- Engage stakeholders to influence change and drive adoption across the employee lifecycle journey.

- Provide impact assessment and analysis support for non-PxPE driven initiatives impacting people lifecycle processes.

- Align knowledge and content management with the governance model for end users and people practitioners.

- Design and govern processes aligned to process architecture standards.

- Integrate employee experience considerations into process design and improvement.

- Design processes optimized for automation and AI (GenAI and Agentic AI) enablement.

- Collaborate with IT and digital teams to support scalable automation and technology integration.

- Drive adoption and effective use of enterprise IT systems and platforms.

- Apply IT governance and security principles to process-related systems and data.

- Identify opportunities for process innovation through emerging technologies.

- Utilize data and analytics to generate insights and inform decision-making.

- Develop, monitor, and improve KPIs and process performance metrics.

- Act as the main point of contact for all process-related queries within the assigned portfolio.

- Inventory, standardize, and maintain process documentation (Level 3 and Level 4).

- Create experiential journey maps and personas.

- Identify pain points, moments that matter, and future opportunities for simplification, automation, outsourcing, and optimization.

- Propose prioritization and maintain a backlog of process improvement initiatives.

- Define RASCI models for processes as required.

- Identify and communicate change impacts and coordinate with change and operations teams.

- Review and assess deviations from globally driven initiatives.

- Collate and analyze operational data including metrics, process landscape, controls, and FTEs.

Preferred candidate profile:

- Strong analytical and problem-solving skills.

- Excellent communication and stakeholder management skills.

- Proficiency in process mapping tools (e.g., Visio), analytical tools (e.g., Excel), and presentation tools (e.g., PowerPoint).

- Ability to manage timelines and deliverables as part of project management capabilities.

- Ability to apply a human-centered design.

- Ability to work independently and collaboratively in a team environment.

- Ability to distill complex information into clear and concise content for diverse audiences.

- Knowledge of change management methodologies and tools developing knowledge to support successful change initiatives.

- Ability to collaborate with IT teams to ensure effective implementation of process changes developing proficiency.

- Ability to build strong relationships and collaborate with diverse teams seeks opportunities to improve teamwork and displays collaborative skills.

Required Qualifications:

- 10+ years in Process Improvement, Business Analysis, Experience or Human-Centered Design, Change Management, or a related field.

- University degree in a related field or equivalent relevant experience.