- The Project Manager is responsible for supporting the coordination of all aspects of assigned projects to meet and exceed customer expectations.

- Understands the programmatic approach (including global) and possesses the ability to build program structure.

- Incorporates lessons learned into continuous process improvement actions either within supply chain or elsewhere in the business.

Job Responsibilities:

- Acts as Single-Point-of Contact (SPoC) for a project and be accountable for optimal customer satisfaction.

- Documents and manages project scope, goals, timelines/milestones, budgets, and specific deliverables while keeping project teams highly engaged, motivated, and accountable.

- Identifies and manages project risks, issues, action items, change requests and decisions including mitigation approaches and contingency plans.

- Creates and manages project(s) status reports for deliverables and milestones for completeness.

- Ensures that all projects are delivered on-time, within scope and within budget.

- Develops a detailed project plan to track progress.

- Identifies and leads internal resources for predictive results.

- Incorporates lessons learned into continuous process improvement actions either within supply chain or elsewhere in the business.

- Builds high performing cross-functional teams.

- Manages World Wide Technology cross functional issues by ensuring all functions within the organization are performing to program expectations.

- Interacts with Program customers and vendors if needed.

- Conducts all business in a manner that is consistent with World Wide Technology Core Values.

- Identifies, evaluates and manages project team leads.

- Compiles and presents relative data points to executive stakeholders and management.

- Manages financials, metrics, service level agreements and key performance indicators.

- 5 to 7 years of total experience and a minimum of 3 years project and/or program management experience within IT infrastructure.

- Previous experience in a customer facing role.

- Previous experience working in a supply chain environment would be an added advantage.

- Thoroughly understands the programmatic approach (including global) and possesses the ability to build program structure.

- Excellent understanding of financial processes with the ability to create pro forma, track project metrics, forecast future trends and manage change.

- Excellent understanding of the contract process with the ability to manage contract modifications, control the impact to a program, and take the lead for negotiations on contract scope, cost and schedule.

- Ability to work independently and aggressively track to project timelines.

- Strong communication skills (written, verbal, and presentation).

- Strong MS office skills (Excel, Powerpoint, Outlook, etc).

- Proficiency in working with project management software: MS Project.

- Must have strong presentation and relationship building skills.