Description:
This involves forecasting staffing needs, creating schedules, managing real-time performance, and analysing data to improve efficiency and service levels.
EDUCATION: MBA in Business Administration or Equivalent.
CORE RESPONSIBILITIES:
- Strategic Planning: Develop and implement workforce strategies, including forecasting, scheduling, and resource allocation, to align with business goals.
- Forecasting and Scheduling: Utilize historical data and trends to accurately forecast staffing needs, create efficient schedules, and manage time-off requests.
- Real-time Management: Monitor and manage real-time performance, adjust staffing levels, and ensure service level agreements are met.
- Performance Analysis: Analyse workforce data, identify areas for improvement, and implement strategies to optimize efficiency, productivity, and cost management.
- Team Leadership: Manage, coach, and develop a team of workforce analysts, providing guidance and support to achieve performance goals.
- System Management: Oversee the WFM system, ensuring it's properly configured and maintained, and work with vendors for system upgrades and support.
- Compliance: Ensure compliance with labour laws and company policies related to workforce.
- Stakeholder Communication: Effectively communicate with stakeholders, including operations teams and senior management, regarding workforce performance and strategies.
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